How To Fix CRM_SRV_REQ_H066 - Risk &1 does not exist in customizing; enter a valie value

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SRV_REQ_H - Message class for Serice Request Header Extension

• Message number: 066

• Message text: Risk &1 does not exist in customizing; enter a valie value

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SRV_REQ_H066 - Risk &1 does not exist in customizing; enter a valie value ?

  The SAP error message CRM_SRV_REQ_H066 indicates that there is a missing or invalid configuration related to a risk in the SAP Customer Relationship Management (CRM) system. This error typically occurs when a user tries to create or process a service request, and the system cannot find the specified risk in the customizing settings.
  Cause:
  
  Missing Customizing Entry: The risk specified in the transaction does not exist in the customizing settings. This could be due to a configuration oversight or a missing entry in the relevant customizing tables.
  Incorrect Value: The value entered for the risk might be incorrect or not recognized by the system.
  Transport Issues: If the customizing settings were transported from one system to another (e.g., from development to production), there might have been issues during the transport that led to missing entries.
  
  Solution:
  
  
  Check Customizing Settings:
  
  Go to the SAP Customizing Implementation Guide (IMG) and navigate to the relevant section for service request management.
  Verify that the risk in question is defined correctly. You may need to create a new entry if it does not exist.
  
  
  
  Enter a Valid Value:
  
  If you are entering a risk value manually, ensure that it is valid and exists in the system. You can check the list of available risks in the customizing settings.
  
  
  
  Transport Check:
  
  If the issue arose after a transport, check the transport logs to ensure that all necessary customizing settings were transported correctly. If not, you may need to re-transport the missing settings.
  
  
  
  Consult Documentation:
  
  Review any relevant documentation or notes from SAP that may provide additional context or solutions for this specific error.
  
  
  
  Contact SAP Support:
  
  If you are unable to resolve the issue through the above steps, consider reaching out to SAP support for assistance. They may have additional insights or patches available.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO to access the customizing settings or CRMD_ORDER to manage service requests.
  SAP Notes: Check for any SAP Notes related to CRM service requests and risk management that might address this error.
  User Authorization: Ensure that the user has the necessary authorizations to access and modify the customizing settings.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.