How To Fix CRM_SRV_REQ_H067 - Problem category &1 does not exist; enter a valie value

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SRV_REQ_H - Message class for Serice Request Header Extension

• Message number: 067

• Message text: Problem category &1 does not exist; enter a valie value

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SRV_REQ_H067 - Problem category &1 does not exist; enter a valie value ?

  The SAP error message CRM_SRV_REQ_H067 indicates that there is an issue with the problem category in the context of a service request or service order in the SAP Customer Relationship Management (CRM) module. The specific message states that the problem category you are trying to use does not exist, and you need to enter a valid value.
  Cause:
  
  Invalid Problem Category: The problem category you are trying to use has not been defined in the system. This could be due to a typo, or it may not have been created in the configuration.
  Missing Configuration: The problem category may not have been set up in the relevant customizing settings in SAP.
  Authorization Issues: Sometimes, users may not have the necessary authorizations to view or use certain problem categories.
  
  Solution:
  
  
  Check Existing Problem Categories:
  
  Go to the transaction code SPRO to access the SAP Customizing Implementation Guide.
  Navigate to Customer Relationship Management -> Service -> Service Order Management -> Define Problem Categories.
  Verify if the problem category you are trying to use exists. If it does not, you will need to create it.
  
  
  
  Create a New Problem Category:
  
  If the problem category does not exist, you can create a new one in the same configuration area mentioned above.
  Ensure that you fill in all required fields and save your changes.
  
  
  
  Check for Typos: Ensure that there are no typographical errors in the problem category you are entering.
  
  
  Authorization Check: If you suspect that it might be an authorization issue, check with your SAP security team to ensure you have the necessary permissions to access the problem categories.
  
  
  Consult Documentation: If you are unsure about the configuration or the required fields for the problem category, refer to SAP documentation or consult with a functional consultant who specializes in SAP CRM.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for service orders and CRMD_ORDERADM_H for service request management.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  User Exits and BAdIs: If you have custom developments, check if there are any user exits or BAdIs that might be affecting the behavior of problem categories.
  
  By following these steps, you should be able to resolve the error message CRM_SRV_REQ_H067 and successfully use the desired problem category in your service requests.