How To Fix CRM_SRV_REQ_H065 - Change category &1 does not exist; enter a valie value

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SRV_REQ_H - Message class for Serice Request Header Extension

• Message number: 065

• Message text: Change category &1 does not exist; enter a valie value

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SRV_REQ_H065 - Change category &1 does not exist; enter a valie value ?

  The SAP error message CRM_SRV_REQ_H065 indicates that a change category specified in a service request does not exist in the system. This error typically occurs when you are trying to create or modify a service request in SAP CRM, and the system cannot find the specified change category.
  Cause:
  
  Invalid Change Category: The change category you are trying to use is not defined in the system. This could be due to a typo or because the category has not been set up in the configuration.
  Missing Configuration: The change category may not have been configured in the system, or it may have been deleted or deactivated.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to access certain change categories.
  
  Solution:
  
  Check Change Category: Verify the change category you are trying to use. Ensure that it is correctly spelled and exists in the system.
  Configuration: If the change category does not exist, you may need to create it. This can typically be done in the SAP Customizing Implementation Guide (IMG) under:
  
  Customer Relationship Management > Service Request Management > Define Change Categories.
  
  
  Authorization Check: Ensure that the user has the necessary authorizations to access the change category. You may need to consult with your SAP security team to verify this.
  Consult Documentation: If you are unsure about the change categories available, refer to the SAP documentation or consult with your SAP functional consultant for guidance on the correct categories to use.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO to access the configuration settings or CRMD_ORDER to manage service requests.
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional context.
  User Forums: Consider checking SAP community forums or user groups for similar issues and solutions shared by other users.
  
  If the issue persists after checking the above points, it may be beneficial to engage with your SAP support team for further assistance.