How To Fix CRM_SRV_REQ_H064 - Escalation level &1 is not valid; Only level 1 or 2 is possible

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SRV_REQ_H - Message class for Serice Request Header Extension

• Message number: 064

• Message text: Escalation level &1 is not valid; Only level 1 or 2 is possible

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SRV_REQ_H064 - Escalation level &1 is not valid; Only level 1 or 2 is possible ?

  The SAP error message CRM_SRV_REQ_H064 indicates that there is an issue with the escalation level specified in a service request. The message states that the escalation level provided is not valid, and only levels 1 or 2 are acceptable.
  
  Cause:
  The error typically occurs when:
  
  An attempt is made to set an escalation level that is outside the allowed range (i.e., levels other than 1 or 2).
  There may be a configuration issue in the system where the escalation levels are defined.
  The user might be trying to input an invalid value due to a misunderstanding of the escalation level options.
  
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check the Escalation Level: Ensure that the escalation level you are trying to set is either 1 or 2. If you are using a custom program or transaction, verify that the input value is correct.
  
  
  Review Configuration: If you have access to the configuration settings, check the