How To Fix CRM_SRV_REQ_H064 - Escalation level &1 is not valid; Only level 1 or 2 is possible

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SRV_REQ_H - Message class for Serice Request Header Extension

• Message number: 064

• Message text: Escalation level &1 is not valid; Only level 1 or 2 is possible

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SRV_REQ_H064 - Escalation level &1 is not valid; Only level 1 or 2 is possible ?

  The SAP error message CRM_SRV_REQ_H064 indicates that there is an issue with the escalation level specified in a service request. The message states that the escalation level provided is not valid, and only levels 1 or 2 are acceptable.
  Cause:
  The error typically occurs when:
  
  An attempt is made to set an escalation level that is outside the allowed range (i.e., levels other than 1 or 2).
  There may be a configuration issue in the system where the escalation levels are defined.
  The user might be trying to input an invalid value due to a misunderstanding of the escalation level options.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check the Escalation Level: Ensure that the escalation level you are trying to set is either 1 or 2. If you are using a custom program or transaction, verify that the input value is correct.
  
  
  Review Configuration: If you have access to the configuration settings, check the settings related to escalation levels in the CRM system. Ensure that the allowed escalation levels are correctly defined.
  
  
  User Input Validation: If the escalation level is being set through a user interface, ensure that there are validation checks in place to prevent users from entering invalid escalation levels.
  
  
  Consult Documentation: Refer to the SAP documentation or help files related to service requests and escalation levels to understand the valid options and their implications.
  
  
  Contact Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting SAP Notes for any known issues or patches related to this error.
  
  
  Related Information:
  
  Escalation Levels: In SAP CRM, escalation levels are used to prioritize service requests. Level 1 typically indicates a standard priority, while level 2 may indicate a higher priority that requires immediate attention.
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional context on escalation levels.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that deal with service requests and escalation management, such as CRMD_ORDER or CRMD_ORDERADM_H.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.