How To Fix CRM_SRV_REQ_H063 - Impact &1 does not exist in customizing; enter a valie value

CRM_SRV_REQ_H063 - Overview

• Message type: E = Error

• Message class: CRM_SRV_REQ_H - Message class for Serice Request Header Extension

• Message number: 063

• Message text: Impact &1 does not exist in customizing; enter a valie value

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SRV_REQ_H063 - Impact &1 does not exist in customizing; enter a valie value ?

  The SAP error message CRM_SRV_REQ_H063 indicates that there is an issue with the configuration related to the impact value in the SAP Customer Relationship Management (CRM) system. Specifically, the error message states that the impact value you are trying to use does not exist in the customizing settings.
  
  Cause:
  The error typically arises due to one of the following reasons:
  
  Missing Customizing Entry: The impact value you are trying to use has not been defined in the customizing settings of the CRM system.
  Incorrect Value: The value you are entering may be misspelled or not formatted correctly.
  Transport Issues: If the customizing settings were recently transported from another system, the transport may not have included the necessary entries.
  
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check Customizing Settings:
  
  Go to the SAP Customizing Implementation Guide (IMG) by using transaction code SPRO.
  Navigate to the relevant section for service request management, typically under:Customer Relationship Management -> Service Request