How To Fix CRM_SRV_REQ_H063 - Impact &1 does not exist in customizing; enter a valie value

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SRV_REQ_H - Message class for Serice Request Header Extension

• Message number: 063

• Message text: Impact &1 does not exist in customizing; enter a valie value

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SRV_REQ_H063 - Impact &1 does not exist in customizing; enter a valie value ?

  The SAP error message CRM_SRV_REQ_H063 indicates that there is an issue with the configuration related to the impact value in the SAP Customer Relationship Management (CRM) system. Specifically, the error message states that the impact value you are trying to use does not exist in the customizing settings.
  Cause:
  The error typically arises due to one of the following reasons:
  
  Missing Customizing Entry: The impact value you are trying to use has not been defined in the customizing settings of the CRM system.
  Incorrect Value: The value you are entering may be misspelled or not formatted correctly.
  Transport Issues: If the customizing settings were recently transported from another system, the transport may not have included the necessary entries.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check Customizing Settings:
  
  Go to the SAP Customizing Implementation Guide (IMG) by using transaction code SPRO.
  Navigate to the relevant section for service request management, typically under:
  Customer Relationship Management -> Service Request Management -> Define Impact
  
  Verify if the impact value you are trying to use is defined. If it is not, you will need to create a new entry.
  
  
  
  Create or Modify Impact Value:
  
  If the impact value is missing, create a new entry with the required details.
  Ensure that the new entry is correctly configured and activated.
  
  
  
  Check for Typos:
  
  Double-check the value you are entering for any typographical errors or incorrect formatting.
  
  
  
  Transport Requests:
  
  If the customizing settings were recently transported, ensure that the transport request included all necessary entries. You may need to re-transport or manually create the missing entries.
  
  
  
  Authorization:
  
  Ensure that you have the necessary authorizations to make changes in the customizing settings.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for additional guidance on configuring impact values.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO for customizing and CRMD_ORDER for service request management.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with an SAP expert.
  
  By following these steps, you should be able to identify and resolve the issue related to the CRM_SRV_REQ_H063 error message.