How To Fix CRM_SRV_REQ_H061 - Referenced administration header for service req. header does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SRV_REQ_H - Message class for Serice Request Header Extension

• Message number: 061

• Message text: Referenced administration header for service req. header does not exist

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SRV_REQ_H061 - Referenced administration header for service req. header does not exist ?

  The SAP error message CRM_SRV_REQ_H061 indicates that the referenced administration header for a service request header does not exist. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an attempt to access or manipulate a service request that is linked to a non-existent or deleted administration header.
  Causes:
  
  Missing Administration Header: The administration header that the service request is trying to reference has been deleted or does not exist in the system.
  Data Inconsistency: There may be inconsistencies in the database, possibly due to incomplete transactions or data migration issues.
  Incorrect Configuration: Configuration settings in the CRM system may not be set up correctly, leading to references to non-existent headers.
  Authorization Issues: The user may not have the necessary authorizations to access the referenced administration header.
  
  Solutions:
  
  Check for Existence: Verify if the administration header exists in the system. You can do this by checking the relevant tables (e.g., CRMD_ORDERADM_H) to see if the header is present.
  Recreate the Header: If the header has been deleted, you may need to recreate it or restore it from a backup if possible.
  Data Consistency Check: Run consistency checks in the CRM system to identify and resolve any inconsistencies. This can often be done using transaction codes like CRMD_ORDER or CRMD_ORDERADM_H.
  Review Configuration: Check the configuration settings related to service requests and administration headers to ensure they are set up correctly.
  Authorization Check: Ensure that the user has the necessary authorizations to access the service request and its associated headers.
  Consult SAP Notes: Look for any relevant SAP Notes that may address this specific error. SAP frequently releases notes that provide fixes or workarounds for known issues.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes like CRMD_ORDER for managing service requests and SE11 for checking table structures.
  SAP Support: If the issue persists, consider reaching out to SAP Support for assistance, providing them with detailed information about the error and the context in which it occurs.
  Documentation: Review SAP documentation related to CRM service requests and administration headers for additional insights and best practices.
  
  By following these steps, you should be able to diagnose and resolve the error message CRM_SRV_REQ_H061 effectively.