How To Fix CRM_SRV_REQ_H060 - Service request extension GUID &1 not created

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SRV_REQ_H - Message class for Serice Request Header Extension

• Message number: 060

• Message text: Service request extension GUID &1 not created

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SRV_REQ_H060 - Service request extension GUID &1 not created ?

  The SAP error message CRM_SRV_REQ_H060 indicates that there was an issue with creating a service request extension in the SAP Customer Relationship Management (CRM) system. The specific message states that the service request extension GUID (Globally Unique Identifier) could not be created.
  Cause:
  The error can be caused by several factors, including but not limited to:
  
  Missing Configuration: The service request type or the associated configuration may not be set up correctly in the system.
  Authorization Issues: The user may not have the necessary authorizations to create or modify service requests.
  Data Inconsistencies: There may be inconsistencies or missing data in the service request that prevent the extension from being created.
  System Errors: There could be underlying system issues, such as database problems or application errors.
  Custom Code Issues: If there are custom enhancements or modifications in the system, they may be causing the error.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Configuration:
  
  Verify that the service request type is correctly configured in the system. Check the settings in the CRM customizing (transaction SPRO) under the relevant service request configuration.
  
  
  
  Review Authorizations:
  
  Ensure that the user has the necessary authorizations to create service requests. You can check this using transaction SU53 after the error occurs to see if there are any authorization issues.
  
  
  
  Validate Data:
  
  Check the data being used to create the service request. Ensure that all required fields are filled out and that there are no inconsistencies.
  
  
  
  Check System Logs:
  
  Review the system logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the issue.
  
  
  
  Debugging:
  
  If you have access to debugging tools, you can debug the process to identify where the error is occurring. This may require technical expertise.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message. There may be patches or updates available that resolve the issue.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above steps, consider reaching out to SAP Support for further assistance. Provide them with the error message details and any relevant logs.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRM_ORDER, CRM_DNO_MONI, and SLG1 for monitoring and troubleshooting.
  Documentation: Review SAP documentation related to service request management in CRM for best practices and configuration guidelines.
  Community Forums: Check SAP Community forums or other user groups for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.