How To Fix CRM_SRV_REQ_H062 - Urgency &1 does not exist in customizing; enter a valie value

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SRV_REQ_H - Message class for Serice Request Header Extension

• Message number: 062

• Message text: Urgency &1 does not exist in customizing; enter a valie value

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SRV_REQ_H062 - Urgency &1 does not exist in customizing; enter a valie value ?

  The SAP error message CRM_SRV_REQ_H062 indicates that there is an issue with the urgency value being used in a service request or related transaction. Specifically, the error states that the urgency value you are trying to use does not exist in the customizing settings of the SAP system.
  Cause:
  
  Missing Customization: The urgency value you are trying to enter has not been defined in the system's customizing settings. This could happen if the value was never created or if it was deleted.
  Incorrect Value: The value you are trying to enter may be misspelled or formatted incorrectly.
  User Authorization: The user may not have the necessary authorizations to access or modify the urgency values.
  
  Solution:
  
  
  Check Customizing Settings:
  
  Go to the SAP Customizing Implementation Guide (IMG) by using transaction code SPRO.
  Navigate to the relevant section for Service Management or CRM settings where urgency values are defined.
  Look for the configuration related to urgency or priority settings (e.g., "Define Urgency" or "Define Service Request Types").
  Ensure that the urgency value you are trying to use is defined in the system.
  
  
  
  Add Missing Urgency Value:
  
  If the urgency value is missing, you can create it by following the steps in the customizing settings.
  Make sure to provide a valid description and any other required attributes for the urgency value.
  
  
  
  Verify Input:
  
  Double-check the value you are entering for any typos or formatting issues.
  Ensure that you are using the correct value as per the defined urgency levels in the system.
  
  
  
  User Authorization:
  
  If you suspect that the issue might be related to user permissions, check with your SAP security team to ensure that you have the necessary authorizations to access and modify urgency values.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for more detailed guidance on configuring urgency values in your specific version of SAP CRM.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO for customizing, CRMD_ORDER for service requests, or SE11 for checking table definitions.
  Tables: The urgency values are typically stored in specific tables related to service management or CRM. You can check tables like CRMD_ORDER or CRMD_ORDERADM_H for related entries.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  
  By following these steps, you should be able to resolve the error and successfully enter the urgency value in your service request.