How To Fix CRM_SRV_REQ_H062 - Urgency &1 does not exist in customizing; enter a valie value

CRM_SRV_REQ_H062 - Overview

• Message type: E = Error

• Message class: CRM_SRV_REQ_H - Message class for Serice Request Header Extension

• Message number: 062

• Message text: Urgency &1 does not exist in customizing; enter a valie value

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SRV_REQ_H062 - Urgency &1 does not exist in customizing; enter a valie value ?

  The SAP error message CRM_SRV_REQ_H062 indicates that there is an issue with the urgency value being used in a service request or related transaction. Specifically, the error states that the urgency value you are trying to use does not exist in the customizing settings of the SAP system.
  
  Cause:
  
  Missing Customization: The urgency value you are trying to enter has not been defined in the system's customizing settings. This could happen if the value was never created or if it was deleted.
  Incorrect Value: The value you are trying to enter may be misspelled or formatted incorrectly.
  User Authorization: The user may not have the necessary authorizations to access or modify the urgency values.
  
  
  Solution:
  
  
  Check Customizing Settings:
  
  Go to the SAP Customizing Implementation Guide (IMG) by using transaction code SPRO.
  Navigate to the relevant section for Service Management or CRM settings where urgency values are defined.
  Look for the configuration related to urgency or priority settings (e.g., "Define