How To Fix CRM_SRV_CONT_QUOT062 - Sender e-mail address not found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SRV_CONT_QUOT -

• Message number: 062

• Message text: Sender e-mail address not found

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SRV_CONT_QUOT062 - Sender e-mail address not found ?

  The SAP error message CRM_SRV_CONT_QUOT062 indicates that the system is unable to find a sender email address when trying to send an email, typically in the context of CRM (Customer Relationship Management) processes. This error can occur in various scenarios, such as when trying to send a quotation, service order, or any other document that requires email communication.
  Cause:
  
  Missing Email Address: The most common cause is that the sender's email address is not maintained in the user profile or in the relevant business partner master data.
  Incorrect Configuration: There may be issues with the configuration of the email sending settings in the SAP system.
  User Profile Issues: The user profile may not be correctly set up to include an email address.
  Business Partner Data: The business partner associated with the transaction may not have a valid email address.
  
  Solution:
  
  
  Check User Profile:
  
  Go to transaction SU01 (User Maintenance).
  Enter the user ID and check the Address tab to ensure that the email address is correctly maintained.
  
  
  
  Check Business Partner Data:
  
  Use transaction BP (Business Partner) to check the business partner associated with the transaction.
  Ensure that the email address is maintained in the Contact Information section.
  
  
  
  Maintain Email Address in Customizing:
  
  If the email address is not maintained, you can add it in the relevant customizing settings or directly in the user or business partner data.
  
  
  
  Check Email Configuration:
  
  Ensure that the email configuration in the SAP system is correctly set up. This includes checking the SMTP settings and ensuring that the email server is reachable.
  
  
  
  Test Email Sending:
  
  After making the necessary changes, test the email sending functionality to ensure that the error is resolved.
  
  
  
  Related Information:
  
  Transaction Codes: 
  
  SU01: User Maintenance
  BP: Business Partner
  
  
  Email Configuration: Check transaction SCOT for SMTP settings and ensure that the email sending process is configured correctly.
  SAP Notes: Look for any relevant SAP Notes that might address specific issues related to this error message.
  
  If the issue persists after checking the above points, it may be beneficial to consult with your SAP Basis team or refer to SAP support for further assistance.