How To Fix CRM_SRV_CONT_QUOT064 - E-mail could not be sent

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SRV_CONT_QUOT -

• Message number: 064

• Message text: E-mail could not be sent

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SRV_CONT_QUOT064 - E-mail could not be sent ?

  The SAP error message CRM_SRV_CONT_QUOT064 indicates that an email could not be sent from the SAP system, typically in the context of CRM (Customer Relationship Management) processes. This error can arise due to various reasons, and here are some common causes, potential solutions, and related information:
  Causes:
  
  
  SMTP Configuration Issues: The Simple Mail Transfer Protocol (SMTP) settings in the SAP system may not be configured correctly. This includes incorrect server addresses, ports, or authentication settings.
  
  
  Email Address Issues: The recipient's email address may be invalid or incorrectly formatted.
  
  
  Authorization Issues: The user or the system may not have the necessary authorizations to send emails.
  
  
  Network Issues: There may be network connectivity problems preventing the SAP system from reaching the email server.
  
  
  Email Server Issues: The email server itself may be down or experiencing issues.
  
  
  Content Issues: The content of the email (e.g., attachments, size) may violate the email server's policies.
  
  
  Solutions:
  
  
  Check SMTP Configuration:
  
  Go to transaction code SCOT in SAP.
  Verify the SMTP settings, including the mail server address, port, and authentication details.
  Ensure that the SMTP node is active.
  
  
  
  Validate Email Addresses:
  
  Check the email addresses being used in the CRM transaction to ensure they are valid and correctly formatted.
  
  
  
  Review Authorizations:
  
  Ensure that the user has the necessary authorizations to send emails. This may involve checking roles and profiles assigned to the user.
  
  
  
  Test Network Connectivity:
  
  Use tools like ping or telnet to check if the SAP system can reach the email server.
  
  
  
  Check Email Server Status:
  
  Contact the administrator of the email server to ensure it is operational and not blocking emails from the SAP system.
  
  
  
  Review Email Content:
  
  Check if there are any restrictions on the size of the email or attachments. Ensure that the content complies with the email server's policies.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SCOT: Used for configuring and monitoring the SMTP settings.
  SOST: Used to monitor the status of sent emails in SAP.
  
  
  
  Logs and Traces:
  
  Check the application logs (transaction SLG1) for more detailed error messages related to email sending.
  Review the SMTP logs on the email server for any errors or rejections.
  
  
  
  SAP Notes: 
  
  Search for relevant SAP Notes in the SAP Support Portal that may address specific issues related to email sending in CRM.
  
  
  
  By following these steps, you should be able to diagnose and resolve the CRM_SRV_CONT_QUOT064 error in your SAP system. If the issue persists, consider reaching out to your SAP Basis team or SAP support for further assistance.