How To Fix CRM_SRV_CONT_QUOT064 - E-mail could not be sent

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SRV_CONT_QUOT -

• Message number: 064

• Message text: E-mail could not be sent

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SRV_CONT_QUOT064 - E-mail could not be sent ?

  The SAP error message CRM_SRV_CONT_QUOT064 indicates that an email could not be sent from the SAP system, typically in the context of CRM (Customer Relationship Management) processes. This error can arise due to various reasons, and here are some common causes, potential solutions, and related information:
  Causes:
  
  
  SMTP 
  Configuration Issues: The Simple Mail Transfer Protocol (SMTP) settings in the SAP system may not be configured correctly. This includes incorrect server addresses, ports, or authentication settings.
  
  
  Email Address Issues: The recipient's email address may be invalid or incorrectly formatted.
  
  
  Authorization Issues: The user or the system may not have the necessary authorizations to send emails.
  
  
  Network Issues: There may be network connectivity problems preventing the SAP system from reaching the email server.
  
  
  Email Server Issues: The email server itself may be down or experiencing issues.
  
  
  Content Issues: The content of the email (e.g., attachments, size) may violate the email server's policies.
  
  
  Solutions:
  
  
  Check SMTP Configuration:
  
  Go to transaction code SCOT in