How To Fix CRM_SRV_CONT_QUOT063 - Reply-to e-mail address not found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SRV_CONT_QUOT -

• Message number: 063

• Message text: Reply-to e-mail address not found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SRV_CONT_QUOT063 - Reply-to e-mail address not found ?

  The SAP error message CRM_SRV_CONT_QUOT063 indicates that there is an issue with the "Reply-to" email address in the context of CRM (Customer Relationship Management) service processes. This error typically arises when the system is unable to find a valid email address to use for replies in the context of a service request or quotation.
  Cause:
  
  Missing Email Address: The most common cause is that the "Reply-to" email address is not maintained in the relevant business partner (BP) or contact person record.
  Incorrect Configuration: There may be issues with the configuration of the email settings in the SAP system.
  Data Inconsistency: The email address might be incorrectly formatted or there may be inconsistencies in the data.
  User Authorization: The user may not have the necessary authorizations to access the email address information.
  
  Solution:
  
  
  Check Business Partner Data:
  
  Navigate to the business partner (BP) transaction in SAP.
  Ensure that the email address is correctly maintained in the relevant BP or contact person record.
  If the email address is missing, add it and save the changes.
  
  
  
  Verify Email Configuration:
  
  Check the configuration settings for email in the SAP system. Ensure that the email settings are correctly set up in transaction codes like SO01 (SAPoffice) or SCOT (SAPconnect).
  Ensure that the SMTP settings are correctly configured if you are using external email services.
  
  
  
  Data Validation:
  
  Validate the format of the email address to ensure it adheres to standard email formatting rules (e.g., no spaces, correct use of "@" and ".").
  Check for any duplicate entries or inconsistencies in the email addresses.
  
  
  
  User Authorizations:
  
  Ensure that the user has the necessary authorizations to view and use the email addresses in the system. This may involve checking roles and authorizations in transaction PFCG.
  
  
  
  Testing:
  
  After making the necessary changes, test the functionality again to see if the error persists.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review the SAP Help Portal for documentation related to CRM email handling and business partner management.
  Support: If the issue persists after following the above steps, consider reaching out to SAP support for further assistance.
  
  By addressing the above points, you should be able to resolve the error message CRM_SRV_CONT_QUOT063 and ensure that the "Reply-to" email address is correctly configured in your SAP CRM system.