How To Fix CRM_SRV_CONT_QUOT061 - Recipient e-mail address not found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SRV_CONT_QUOT -

• Message number: 061

• Message text: Recipient e-mail address not found

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SRV_CONT_QUOT061 - Recipient e-mail address not found ?

  The SAP error message CRM_SRV_CONT_QUOT061 indicates that the system is unable to find a recipient email address when trying to send an email, typically in the context of CRM (Customer Relationship Management) processes. This error can occur in various scenarios, such as when creating or processing service quotations, orders, or other documents that require email notifications.
  Cause:
  
  
  Missing Email Address: The most common cause is that the recipient's email address is not maintained in the system. This could be due to:
  
  The customer master data not having an email address.
  The contact person associated with the customer not having an email address.
  
  
  
  Incorrect Configuration: There may be issues with the configuration of the email settings in the SAP system.
  
  
  Data Inconsistencies: There could be inconsistencies in the data, such as the recipient being inactive or not properly linked to the document being processed.
  
  
  Authorization Issues: The user may not have the necessary authorizations to access the email addresses of the recipients.
  
  
  Solution:
  
  
  Check Customer Master Data:
  
  Go to the customer master record (transaction code XD03 for general data or VD03 for sales area data).
  Ensure that the email address is correctly maintained in the relevant fields.
  
  
  
  Check Contact Person Data:
  
  If the document is linked to a specific contact person, ensure that the contact person has a valid email address maintained in their record.
  
  
  
  Review Document Settings:
  
  Check the document (e.g., quotation, order) to ensure that the recipient is correctly specified and linked.
  
  
  
  Email Configuration:
  
  Verify the email configuration in the SAP system. Ensure that the SMTP settings are correctly configured and that the system can send emails.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to view and send emails to the recipients.
  
  
  
  Testing:
  
  After making the necessary changes, test the functionality again to see if the error persists.
  
  
  
  Related Information:
  
  
  Transaction Codes: 
  
  XD03 - Display Customer
  VD03 - Display Customer (Sales Area)
  CRMD_ORDER - Manage CRM Orders
  SOST - SAPconnect Send Requests (to check email sending status)
  
  
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  
  
  Documentation: Review SAP documentation related to CRM email notifications and configuration for further insights.
  
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP Basis or technical team for further investigation.