How To Fix CRM_SRV_CONT_QUOT051 - Mail form not found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SRV_CONT_QUOT -

• Message number: 051

• Message text: Mail form not found

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SRV_CONT_QUOT051 - Mail form not found ?

  The SAP error message CRM_SRV_CONT_QUOT051: Mail form not found typically occurs in the SAP Customer Relationship Management (CRM) module when the system is unable to locate the specified mail form that is required for sending emails related to service quotations or other CRM documents.
  Cause:
  
  Missing Mail Form: The most common cause is that the mail form (smart form or SAPscript) that is supposed to be used for sending emails is not defined or is missing in the system.
  Incorrect Configuration: The configuration settings for the mail form may not be set up correctly, leading to the system being unable to find the form.
  Authorization Issues: There may be authorization issues preventing the system from accessing the mail form.
  Transport Issues: If the mail form was recently transported from another system, it may not have been transported correctly.
  
  Solution:
  
  
  Check Mail Form Configuration:
  
  Go to the transaction code CRMD_ORDER or CRMD_ORDERADM_H to check the configuration of the service order or quotation.
  Verify that the mail form is correctly assigned in the relevant configuration settings.
  
  
  
  Create or Maintain Mail Form:
  
  If the mail form does not exist, you may need to create it using transaction codes like SMARTFORMS for Smart Forms or SE71 for SAPscript.
  Ensure that the form is activated and properly configured.
  
  
  
  Check Form Assignment:
  
  Navigate to the relevant customizing settings in SPRO (SAP Project Reference Object) under:
  Customer Relationship Management -> Basic Functions -> Communication -> E-Mail -> Define Mail Forms
  
  Ensure that the correct mail form is assigned to the relevant document type.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to access the mail form. Check the user roles and authorizations in transaction SU01.
  
  
  
  Transport Issues:
  
  If the mail form was recently transported, check the transport logs to ensure that the transport was successful and that all necessary objects were included.
  
  
  
  Testing:
  
  After making the necessary changes, test the functionality again to ensure that the mail form can be found and used correctly.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SMARTFORMS: To create or maintain Smart Forms.
  SE71: To create or maintain SAPscript forms.
  CRMD_ORDER: To manage service orders and quotations.
  SPRO: To access the SAP Customizing Implementation Guide.
  
  
  
  Documentation: Refer to SAP Help documentation for more details on configuring mail forms in CRM.
  
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address specific issues related to this error message.
  
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP Basis or CRM functional team for further investigation.