How To Fix CRM_SRV_CONT_QUOT032 - Adobe XML document template not found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SRV_CONT_QUOT -

• Message number: 032

• Message text: Adobe XML document template not found

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SRV_CONT_QUOT032 - Adobe XML document template not found ?

  The SAP error message CRM_SRV_CONT_QUOT032 indicates that the Adobe XML document template required for generating a document (such as a quotation) is not found in the system. This error typically occurs in the context of SAP CRM when trying to create or process documents that rely on Adobe forms.
  Cause:
  
  Missing Template: The specified Adobe XML document template is not available in the system. This could be due to it not being created, deleted, or not properly activated.
  Incorrect Configuration: The system may be incorrectly configured to point to a non-existent template.
  Transport Issues: If the template was recently transported from another system, it may not have been transported correctly or may not exist in the target system.
  Authorization Issues: The user may not have the necessary authorizations to access the template.
  
  Solution:
  
  
  Check Template Existence:
  
  Go to transaction SFP (Form Builder) and check if the required Adobe form template exists.
  If it does not exist, you may need to create it or import it from another system.
  
  
  
  Create/Import Template:
  
  If the template is missing, you can create a new Adobe form using transaction SFP or import it from a transport request if it exists in another system.
  
  
  
  Check Configuration:
  
  Ensure that the configuration for the document type is correctly set up to point to the right Adobe form. This can be checked in the customizing settings for the relevant document type in SAP CRM.
  
  
  
  Transport Issues:
  
  If the template was supposed to be transported, check the transport logs to ensure that the transport was successful and that the template is included in the transport request.
  
  
  
  Authorization Check:
  
  Verify that the user has the necessary authorizations to access and execute the Adobe form. This can be done by checking the user roles and authorizations in transaction SU01.
  
  
  
  Testing:
  
  After making the necessary changes, test the document generation again to see if the error persists.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SFP: Form Builder for Adobe Forms.
  SE80: Object Navigator, where you can check for the existence of the form.
  SU01: User Maintenance, to check user authorizations.
  
  
  
  Documentation: Refer to SAP Help documentation for Adobe Forms and CRM document management for more detailed guidance on creating and managing templates.
  
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  
  
  By following these steps, you should be able to resolve the CRM_SRV_CONT_QUOT032 error and ensure that the necessary Adobe XML document template is available for your SAP CRM processes.