How To Fix CRM_SRV_CONT_QUOT031 - More than one Adobe XML document template found with the same name

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SRV_CONT_QUOT -

• Message number: 031

• Message text: More than one Adobe XML document template found with the same name

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SRV_CONT_QUOT031 - More than one Adobe XML document template found with the same name ?

  The SAP error message CRM_SRV_CONT_QUOT031 indicates that there are multiple Adobe XML document templates with the same name in the system. This can lead to confusion when the system tries to determine which template to use for generating documents, such as quotes or other service-related documents.
  Cause:
  The primary cause of this error is the existence of duplicate Adobe XML templates in the SAP system. This can happen due to:
  
  Accidental Duplication: Templates may have been copied or imported multiple times without renaming them.
  Transport Issues: If templates are transported between systems (e.g., from development to production), duplicates may inadvertently be created.
  Naming Conventions: Lack of a proper naming convention can lead to similar or identical names being assigned to different templates.
  
  Solution:
  To resolve this error, you need to identify and eliminate the duplicate templates. Here are the steps you can take:
  
  
  Identify Duplicate Templates:
  
  Go to the transaction code SFP (Form Builder) in SAP.
  Search for the template name that is causing the error.
  Check the list of templates to see if there are multiple entries with the same name.
  
  
  
  Rename or Delete Duplicates:
  
  If you find duplicates, you can either rename them to ensure uniqueness or delete the unnecessary ones.
  Ensure that you have a backup of any templates before deleting them.
  
  
  
  Check Transport Requests:
  
  If the duplicates were created due to transport requests, review the transport logs to identify how the duplicates were introduced.
  Make sure to transport only the necessary templates in the future.
  
  
  
  Test the Changes:
  
  After resolving the duplicates, test the functionality that was causing the error to ensure that the issue is resolved.
  
  
  
  Implement Naming Conventions:
  
  To prevent future occurrences, consider implementing a naming convention for your templates that includes versioning or unique identifiers.
  
  
  
  Related Information:
  
  
  Transaction Codes: 
  
  SFP: Form Builder for managing Adobe forms.
  SE80: Object Navigator, which can also be used to find and manage templates.
  
  
  
  Documentation: Refer to SAP Help documentation for Adobe Forms and CRM for best practices on managing templates.
  
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional guidance.
  
  
  By following these steps, you should be able to resolve the CRM_SRV_CONT_QUOT031 error and prevent it from occurring in the future.