How To Fix CRM_SRQM_COMMON306 - My Involvement search is limited to Incidents,Problems and change request

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SRQM_COMMON - Message class for SRQM common parts

• Message number: 306

• Message text: My Involvement search is limited to Incidents,Problems and change request

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SRQM_COMMON306 - My Involvement search is limited to Incidents,Problems and change request ?

  The SAP error message "CRM_SRQM_COMMON306: My Involvement search is limited to Incidents, Problems, and Change Requests" typically indicates that the search functionality in the SAP Customer Relationship Management (CRM) system is restricted to specific types of service requests. This limitation is often due to configuration settings or user authorizations.
  Cause:
  
  
  Configuration Settings: The system may be configured to limit the search to only certain types of service requests (like Incidents, Problems, and Change Requests). This is often done to streamline the search process and focus on relevant items.
  
  
  User Authorizations: The user may not have the necessary authorizations to view or search for other types of service requests. This can be a security measure to ensure that users only access information pertinent to their roles.
  
  
  System Version or Customization: Depending on the version of SAP CRM being used or any customizations that have been implemented, the search functionality may be inherently limited.
  
  
  Solution:
  
  
  Check Configuration: 
  
  Navigate to the configuration settings in the SAP CRM system. Look for settings related to the "My Involvement" search or service request types.
  If you have the necessary permissions, you can modify these settings to include additional service request types.
  
  
  
  Review User Authorizations:
  
  Check the user roles and authorizations assigned to the user encountering the error. Ensure that the user has the necessary permissions to access all relevant service request types.
  If needed, work with your SAP security team to adjust the user roles.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help resources related to the "My Involvement" search functionality. This may provide insights into any limitations or configuration options.
  
  
  
  Contact SAP Support:
  
  If the issue persists and you cannot identify the cause, consider reaching out to SAP support for assistance. They can provide guidance based on the specific version and configuration of your SAP CRM system.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide updates related to the "My Involvement" functionality.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed. Other users may have encountered the same problem and can offer solutions.
  Training and Documentation: Ensure that users are trained on how to effectively use the search functionality within SAP CRM, including understanding any limitations that may exist.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to expand the search capabilities as needed.