How To Fix CRM_SRQM_COMMON304 - Check dates for My Invovlement

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SRQM_COMMON - Message class for SRQM common parts

• Message number: 304

• Message text: Check dates for My Invovlement

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SRQM_COMMON304 - Check dates for My Invovlement ?

  The SAP error message "CRM_SRQM_COMMON304 Check dates for My Involvement" typically occurs in the SAP Customer Relationship Management (CRM) module, particularly when dealing with service requests or cases. This error indicates that there is an issue with the date fields related to the user's involvement in a particular service request or case.
  Cause:
  
  Date Overlap: The dates specified for the user's involvement may overlap with other entries or may not be valid.
  Invalid Date Range: The start date may be after the end date, or the dates may fall outside of the allowed range.
  Missing Dates: Required date fields may not be filled in, leading to inconsistencies.
  Configuration Issues: There may be configuration settings in the CRM system that restrict the date ranges for user involvement.
  
  Solution:
  
  Check Date Entries: Review the start and end dates for the involvement. Ensure that the start date is before the end date and that both dates are valid.
  Adjust Date Ranges: If the dates overlap with other entries, adjust them to ensure there are no conflicts.
  Fill in Missing Dates: Ensure that all required date fields are filled in correctly.
  Consult Configuration: If the issue persists, consult with your SAP administrator or technical team to review the configuration settings related to date handling in the CRM system.
  User Authorization: Ensure that the user has the necessary authorizations to create or modify involvement records.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide patches/updates.
  Documentation: Review the SAP CRM documentation for guidelines on managing service requests and user involvement.
  Support: If the issue cannot be resolved internally, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to identify and resolve the issue related to the "CRM_SRQM_COMMON304" error message.