How To Fix CRM_SRQM_COMMON305 - Could not find results with your Involvement

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SRQM_COMMON - Message class for SRQM common parts

• Message number: 305

• Message text: Could not find results with your Involvement

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SRQM_COMMON305 - Could not find results with your Involvement ?

  The SAP error message CRM_SRQM_COMMON305 ("Could not find results with your Involvement") typically occurs in the SAP Customer Relationship Management (CRM) module, particularly when dealing with Service Request Management or similar functionalities. This error indicates that the system could not find any records or results related to the user's involvement in a particular process or transaction.
  Causes:
  
  User Authorization Issues: The user may not have the necessary authorizations to view the records related to their involvement.
  Data Filters: The search criteria or filters applied may be too restrictive, leading to no results being returned.
  No Relevant Records: There may simply be no records that match the user's involvement or the specific criteria being searched.
  System Configuration: There could be issues with the configuration of the CRM system that affect how involvement is tracked or displayed.
  Technical Issues: There may be underlying technical issues, such as database connectivity problems or system performance issues.
  
  Solutions:
  
  Check User Authorizations: Ensure that the user has the appropriate roles and authorizations to access the records. This can be done by checking the user's role assignments in the SAP system.
  Review Search Criteria: Modify the search filters or criteria to broaden the search. Ensure that the parameters being used are correct and relevant.
  Verify Data Existence: Confirm that there are indeed records that should be visible to the user. This may involve checking the database or consulting with colleagues.
  System Configuration Review: Work with your SAP Basis or CRM configuration team to ensure that the system is set up correctly and that involvement tracking is functioning as intended.
  Check for Technical Issues: If the problem persists, investigate any potential technical issues, such as system performance or connectivity problems. This may involve checking logs or consulting with IT support.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Documentation: Review the SAP CRM documentation for information on involvement management and how it is supposed to function.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  If the issue continues after trying the above solutions, it may be beneficial to escalate the matter to your SAP support team or consult with SAP directly for further assistance.