How To Fix CRM_SRQM_COMMON303 - Duration exceeds &1 days for My Involvement

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SRQM_COMMON - Message class for SRQM common parts

• Message number: 303

• Message text: Duration exceeds &1 days for My Involvement

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SRQM_COMMON303 - Duration exceeds &1 days for My Involvement ?

  The SAP error message CRM_SRQM_COMMON303, which states "Duration exceeds &1 days for My Involvement," typically occurs in the context of SAP Customer Relationship Management (CRM) when a user tries to access or manage a service request or incident that has a duration exceeding the allowed limit set in the system.
  Cause:
  
  Duration Limit Exceeded: The primary cause of this error is that the duration of the service request or incident exceeds the maximum limit defined in the system settings. This limit is often set to prevent users from managing requests that are too old or have been open for too long.
  Configuration Settings: The limit is usually defined in the configuration settings of the CRM system, which may vary based on business requirements or organizational policies.
  
  Solution:
  
  
  Check Configuration Settings: 
  
  Navigate to the configuration settings in the SAP CRM system to check the maximum duration allowed for service requests or incidents.
  This can typically be found in the customizing settings under the relevant CRM module (e.g., Service Management).
  If necessary, adjust the maximum duration to accommodate longer service requests, if that aligns with your business processes.
  
  
  
  Close or Archive Old Requests: 
  
  If the service request or incident is no longer relevant, consider closing or archiving it to prevent the error from occurring.
  Review the status of the request and determine if it can be resolved or if it needs to be escalated.
  
  
  
  User Training: 
  
  Ensure that users are aware of the duration limits and the importance of managing service requests in a timely manner.
  Provide training on how to handle long-standing requests effectively.
  
  
  
  Consult SAP Documentation: 
  
  Refer to the official SAP documentation or support notes for more detailed information on this error message and any specific configuration steps that may be required.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may provide additional insights or updates regarding this error message.
  System Logs: Review system logs for any additional error messages or warnings that may provide context for the issue.
  Support Community: Engage with the SAP Community or forums where other users may have encountered similar issues and can share their solutions.
  
  If the problem persists after trying the above solutions, it may be beneficial to reach out to your SAP support team or a consultant for further assistance.