How To Fix CRM_SRQM_COMMON801 - Enter user status, status profile, and date profile

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SRQM_COMMON - Message class for SRQM common parts

• Message number: 801

• Message text: Enter user status, status profile, and date profile

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SRQM_COMMON801 - Enter user status, status profile, and date profile ?

  The SAP error message "CRM_SRQM_COMMON801 Enter user status, status profile, and date profile" typically occurs in the SAP Customer Relationship Management (CRM) module when a user attempts to create or modify a service request or a similar object without providing the necessary status information.
  Cause:
  This error is generally caused by one of the following reasons:
  
  Missing User Status: The user status is not specified in the transaction or process you are trying to execute.
  Missing Status Profile: The status profile, which defines the possible statuses for the object, is not assigned or is missing.
  Missing Date Profile: The date profile, which may be required for tracking timelines or deadlines, is not provided.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check User Status:
  
  Ensure that you have selected a valid user status for the service request or object you are working with. This can usually be done in the status tab of the transaction.
  
  
  
  Assign Status Profile:
  
  Verify that the status profile is correctly assigned to the object type you are working with. You may need to consult with your SAP administrator or check the configuration settings in the CRM system.
  
  
  
  Provide Date Profile:
  
  If a date profile is required, make sure to enter the appropriate date profile in the relevant field. This may involve selecting a predefined date profile that aligns with your business processes.
  
  
  
  Configuration Check:
  
  If you have the necessary authorizations, check the configuration settings in the SAP system to ensure that the status and date profiles are correctly defined and active.
  
  
  
  Consult Documentation:
  
  Refer to the SAP documentation or help files for more detailed information on how to set up and manage user statuses, status profiles, and date profiles in your specific version of SAP CRM.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  
  Related Information:
  
  User Status: This is a status that can be defined by the user to indicate the current state of a service request or object.
  Status Profile: A collection of user statuses that can be assigned to an object type, defining the possible states it can be in.
  Date Profile: A configuration that defines how dates are managed and displayed for specific objects in SAP.
  
  By ensuring that all required fields are filled out correctly and that the necessary profiles are configured, you should be able to resolve the error and proceed with your transaction.