How To Fix CRM_SRQM_COMMON062 - No partner function found for dispatching

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SRQM_COMMON - Message class for SRQM common parts

• Message number: 062

• Message text: No partner function found for dispatching

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SRQM_COMMON062 - No partner function found for dispatching ?

  The SAP error message CRM_SRQM_COMMON062 indicates that there is no partner function found for dispatching in the context of a Service Request Management (SRM) or Customer Relationship Management (CRM) scenario. This error typically arises when the system is unable to identify the necessary partner functions that are required for processing a service request or related transaction.
  Cause:
  
  Missing Partner Functions: The partner functions required for the transaction are not defined in the system.
  Incorrect Configuration: The configuration settings for partner determination may not be set up correctly.
  Data Inconsistencies: There may be inconsistencies or missing data in the master data records (e.g., business partners, customers).
  Transaction Type Issues: The specific transaction type being used may not have the necessary partner functions assigned.
  
  Solution:
  
  
  Check Partner Functions:
  
  Go to the relevant transaction (e.g., Service Request) and check if the partner functions are correctly assigned.
  Ensure that the partner functions required for the dispatching process are defined in the system.
  
  
  
  Review Configuration:
  
  Navigate to the customizing settings in SPRO (SAP Project Reference Object) and check the partner determination settings.
  Ensure that the partner determination procedure is correctly assigned to the relevant transaction type.
  
  
  
  Maintain Business Partner Data:
  
  Verify that the business partner data is complete and accurate. Check for any missing or incorrect entries in the business partner master data.
  Ensure that the partner roles are correctly assigned to the business partners involved in the transaction.
  
  
  
  Check Transaction Type Settings:
  
  Review the settings for the specific transaction type being used. Ensure that the necessary partner functions are included in the configuration for that transaction type.
  
  
  
  Testing:
  
  After making the necessary changes, test the transaction again to see if the error persists.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like BP (Business Partner), SPRO (Customizing), or CRM_ORDER (Service Request Management) to access the relevant settings.
  Documentation: Refer to SAP Help documentation for detailed information on partner determination and configuration settings.
  Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error message.
  
  By following these steps, you should be able to identify and resolve the issue related to the CRM_SRQM_COMMON062 error message.