How To Fix CRM_SRQM_COMMON060 - ********* Dispatch **************

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SRQM_COMMON - Message class for SRQM common parts

• Message number: 060

• Message text: ********* Dispatch **************

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SRQM_COMMON060 - ********* Dispatch ************** ?

  The SAP error message CRM_SRQM_COMMON060 typically relates to issues in the Service Request Management (SRM) module within SAP CRM. This error can occur during the dispatching of service requests or when trying to process service-related transactions. Here’s a breakdown of the potential causes, solutions, and related information:
  Causes:
  
  Configuration Issues: There may be misconfigurations in the service request management settings or in the related business processes.
  Data Inconsistencies: Missing or inconsistent data in the service request or related master data (like customer or product data) can trigger this error.
  Authorization Problems: The user may not have the necessary authorizations to perform the dispatch operation.
  System Performance: If the system is under heavy load or if there are performance issues, it may lead to timeouts or failures in processing requests.
  Custom Code: If there are custom enhancements or modifications in the system, they might be causing conflicts or errors during the dispatch process.
  
  Solutions:
  
  Check Configuration: Review the configuration settings for Service Request Management in the SAP system. Ensure that all necessary settings are correctly configured.
  Validate Data: Check the service request and related data for completeness and correctness. Ensure that all required fields are filled and that the data is consistent.
  Review Authorizations: Verify that the user has the appropriate authorizations to perform the dispatch operation. This can be done through transaction codes like SU53 or PFCG.
  Monitor System Performance: Use transaction codes like ST22 (dump analysis) or SM21 (system log) to check for any performance issues or errors that might be affecting the system.
  Debugging: If the issue persists, consider debugging the process to identify where the error is occurring. This may require the assistance of a developer or SAP support.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that might address this specific error message. There may be patches or updates available that resolve known issues.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRM_ORDER, CRM_SRQM, and others that are used in service request management.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Documentation: Review SAP documentation related to Service Request Management for best practices and troubleshooting steps.
  
  If the problem persists after trying the above solutions, it may be necessary to contact SAP support for further assistance.