How To Fix CRM_SRQM_COMMON043 - No e-mail address found for sender (current user)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SRQM_COMMON - Message class for SRQM common parts

• Message number: 043

• Message text: No e-mail address found for sender (current user)

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SRQM_COMMON043 - No e-mail address found for sender (current user) ?

  The SAP error message CRM_SRQM_COMMON043 indicates that the system could not find an email address for the current user who is trying to send an email. This is a common issue in SAP Customer Relationship Management (CRM) systems when attempting to send notifications or communications via email.
  Cause:
  
  Missing Email Address: The most common cause is that the user profile does not have an email address assigned.
  User Master Data: The email address may not be maintained in the user master data (transaction SU01).
  Incorrect User Settings: The user may not be set up correctly in the system, or the email address may be in an incorrect format.
  Email Configuration: There may be issues with the email configuration in the SAP system, such as SMTP settings.
  
  Solution:
  
  
  Check User Profile:
  
  Go to transaction SU01.
  Enter the user ID of the current user and click on "Display".
  Check the "Address" tab to see if an email address is maintained. If not, add a valid email address.
  
  
  
  Maintain Email Address:
  
  If the email address is missing, you can add it in the "Address" tab of the user profile.
  Ensure that the email address is in the correct format (e.g., [e-mail]).
  
  
  
  Check User Roles:
  
  Ensure that the user has the necessary roles and authorizations to send emails.
  
  
  
  Email Configuration:
  
  Check the email configuration in the SAP system (transaction SCOT).
  Ensure that the SMTP settings are correctly configured and that the system can send emails.
  
  
  
  Test Email Sending:
  
  After making changes, test sending an email to verify that the issue is resolved.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  SU01: User Maintenance
  SCOT: SAPconnect Administration
  
  
  Documentation: Refer to SAP Help documentation for more details on user management and email configuration.
  Support: If the issue persists after checking the above points, consider reaching out to your SAP Basis team or SAP support for further assistance.
  
  By following these steps, you should be able to resolve the error message CRM_SRQM_COMMON043 and successfully send emails from the SAP CRM system.