How To Fix CRM_SRQM_COMMON042 - No e-mail address found for reporter

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SRQM_COMMON - Message class for SRQM common parts

• Message number: 042

• Message text: No e-mail address found for reporter

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SRQM_COMMON042 - No e-mail address found for reporter ?

  The SAP error message CRM_SRQM_COMMON042 indicates that there is no email address found for the reporter in the system. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when trying to send notifications or emails related to service requests or incidents.
  Cause:
  
  Missing Email Address: The most common cause is that the user (reporter) does not have an email address assigned in their user profile.
  Incorrect User Data: The user data may be incomplete or incorrectly maintained in the system.
  User Type: The user might be a system user or a non-human entity that does not have an email address associated with it.
  Data Synchronization Issues: If the user data is synchronized from another system (like Active Directory), there may be issues with the synchronization process.
  
  Solution:
  
  
  Check User Profile:
  
  Go to the user management transaction (e.g., SU01) and check the user profile of the reporter.
  Ensure that the email address is correctly entered in the "Address" tab.
  
  
  
  Maintain Email Address:
  
  If the email address is missing, add it to the user profile.
  Save the changes and try to perform the action again that triggered the error.
  
  
  
  Verify User Type:
  
  Ensure that the user is a valid business partner or employee with the necessary attributes, including an email address.
  
  
  
  Data Synchronization:
  
  If the user data is synchronized from another system, check the synchronization settings and ensure that the email addresses are being correctly imported.
  
  
  
  Testing:
  
  After making changes, test the functionality again to ensure that the error no longer occurs.
  
  
  
  Related Information:
  
  User Management: Familiarize yourself with user management transactions in SAP (e.g., SU01, SU10) to manage user profiles effectively.
  Business Partner: If using the Business Partner approach, ensure that the email address is maintained in the Business Partner master data.
  Email Configuration: Check the email configuration settings in SAP to ensure that the system is set up to send emails correctly.
  Authorization: Ensure that the user has the necessary authorizations to send emails or notifications.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP Basis or technical team for further investigation.