How To Fix CRM_SRQM_COMMON041 - No reporter assigned

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SRQM_COMMON - Message class for SRQM common parts

• Message number: 041

• Message text: No reporter assigned

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SRQM_COMMON041 - No reporter assigned ?

  The SAP error message CRM_SRQM_COMMON041 ("No reporter assigned") typically occurs in the SAP Customer Relationship Management (CRM) module when a service request or incident is being processed, and the system cannot find a reporter (the person or entity that reported the issue or request).
  Cause:
  
  Missing Reporter Assignment: The service request or incident does not have a reporter assigned to it. This can happen if the reporter field is left blank during the creation of the service request.
  Data Inconsistencies: There may be inconsistencies in the data, such as missing or incorrect user master data.
  Authorization Issues: The user attempting to create or modify the service request may not have the necessary authorizations to assign a reporter.
  
  Solution:
  
  
  Assign a Reporter:
  
  Navigate to the service request or incident in question.
  Check the details and ensure that the "Reporter" field is filled in with a valid user or contact.
  Save the changes.
  
  
  
  Check User Master Data:
  
  Ensure that the user you are trying to assign as a reporter exists in the system and has the necessary roles and authorizations.
  You can check this in transaction code SU01 (User Maintenance) to verify the user’s details.
  
  
  
  Review Authorizations:
  
  If you suspect that the issue is related to authorizations, check the roles assigned to the user. Ensure that they have the necessary permissions to create or modify service requests.
  
  
  
  System Configuration:
  
  If the issue persists, it may be necessary to check the system configuration related to service requests. This may involve consulting with your SAP Basis or CRM functional team to ensure that all necessary settings are correctly configured.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to CRM service requests for any additional troubleshooting steps or known issues.
  
  
  
  Related Information:
  
  
  Transaction Codes: 
  
  CRM_ORDER: To access service requests and incidents.
  SU01: To manage user accounts and roles.
  
  
  
  SAP Notes: Check the SAP Support Portal for any relevant notes that may address this specific error message or provide additional context.
  
  
  User Forums: Consider visiting SAP community forums or other user groups where similar issues may have been discussed.
  
  
  If the problem continues after trying the above solutions, it may be beneficial to engage with your SAP support team for further assistance.