How To Fix CRM_SRQM_COMMON000 - ****** Common Parts Product / Item determination ******

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SRQM_COMMON - Message class for SRQM common parts

• Message number: 000

• Message text: ****** Common Parts Product / Item determination ******

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SRQM_COMMON000 - ****** Common Parts Product / Item determination ****** ?

  The SAP error message CRM_SRQM_COMMON000 typically relates to issues with product or item determination in the SAP Customer Relationship Management (CRM) system, particularly in the context of service requests or service order management. This error can occur when the system is unable to determine the appropriate product or item based on the criteria defined in the configuration or the data provided.
  Causes:
  
  Missing Configuration: The product determination configuration may not be set up correctly in the system. This includes missing entries in the condition tables or incorrect settings in the product determination procedure.
  Data Inconsistencies: There may be inconsistencies or missing data in the master data records (e.g., product master, service master) that prevent the system from determining the correct item.
  Incorrect Input: The user may have entered incorrect or incomplete information in the service request or order, leading to the inability to find a matching product.
  Authorization Issues: The user may not have the necessary authorizations to access certain products or items, which can lead to determination failures.
  Custom Logic: If there are custom enhancements or logic implemented in the product determination process, they may not be functioning as expected.
  
  Solutions:
  
  Check Configuration: Review the product determination configuration in the SAP system. Ensure that all necessary condition records are maintained and that the determination procedure is correctly set up.
  Validate Master Data: Ensure that the relevant master data (product, service, etc.) is complete and accurate. Check for any missing or incorrect entries that could affect determination.
  Review Input Data: Verify the data entered in the service request or order. Ensure that all required fields are filled out correctly and that the input meets the criteria for product determination.
  Authorization Check: Ensure that the user has the necessary authorizations to access the products or items involved in the determination process.
  Debug Custom Logic: If there are custom enhancements, review the code to ensure it is functioning correctly. Debugging may be necessary to identify any issues in the custom logic.
  Consult Documentation: Refer to SAP documentation or notes related to the specific error message for additional guidance and troubleshooting steps.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like CRMD_ORDER, CRMD_ORDERADM_H, or CRMD_ORDERADM_I to access service requests or orders and check the details.
  SAP Notes: Check for any relevant SAP Notes that may address known issues or provide patches related to this error message.
  Support: If the issue persists, consider reaching out to SAP support or your internal SAP support team for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.