How To Fix CRM_SRQM_CHKLST_UI002 - Step ID &1 does not exist; enter correct ID

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SRQM_CHKLST_UI - Message Class for Checklist UI

• Message number: 002

• Message text: Step ID &1 does not exist; enter correct ID

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SRQM_CHKLST_UI002 - Step ID &1 does not exist; enter correct ID ?

  The SAP error message "CRM_SRQM_CHKLST_UI002 Step ID &1 does not exist; enter correct ID" typically occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when working with service request management or similar functionalities. This error indicates that the system is unable to find a specific step ID that is being referenced in a checklist or process flow.
  Cause:
  
  Invalid Step ID: The step ID being referenced does not exist in the system. This could be due to a typo, an outdated reference, or a configuration issue.
  Missing Configuration: The checklist or process flow may not be properly configured, leading to missing or incorrect step IDs.
  Transport Issues: If the configuration was recently transported from another system, there may have been issues during the transport that caused the step ID to be missing.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to view or access certain step IDs.
  
  Solution:
  
  Verify Step ID: Check the step ID you are entering for any typos or errors. Ensure that it is the correct ID as per the configuration.
  Check Configuration: Go to the configuration settings for the checklist or process flow in the CRM system. Ensure that the step ID exists and is correctly defined.
  
  You can navigate to the relevant customizing transaction (e.g., SPRO) and check the settings under CRM Service Management or the specific area related to your process.
  
  
  Transport Check: If the issue arose after a transport, verify that all necessary objects were included in the transport request and that they were successfully imported into the target system.
  Authorization Check: Ensure that the user has the necessary authorizations to access the checklist or process flow. You may need to consult with your SAP security team to verify this.
  Consult Documentation: Refer to SAP documentation or notes related to the specific checklist or process you are working with. There may be known issues or additional configuration steps required.
  Debugging: If you have access to technical resources, consider debugging the transaction to see where the error is being triggered and gather more context about the missing step ID.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant notes that might address this specific error message or provide additional troubleshooting steps.
  Community Forums: SAP Community and other forums can be valuable resources for finding similar issues faced by other users and potential solutions.
  Documentation: Review the official SAP documentation for CRM Service Management to understand the configuration and usage of checklists and process flows.
  
  If the issue persists after trying the above solutions, it may be beneficial to reach out to SAP support for further assistance.