How To Fix CRM_SRQM_COMMON002 - Service product &1 not found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SRQM_COMMON - Message class for SRQM common parts

• Message number: 002

• Message text: Service product &1 not found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SRQM_COMMON002 - Service product &1 not found ?

  The SAP error message CRM_SRQM_COMMON002 indicates that the service product specified in your transaction or operation could not be found in the system. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when dealing with service requests, service orders, or service products.
  Cause:
  
  Non-Existent Service Product: The service product you are trying to access or use does not exist in the system. This could be due to a typo in the product ID or the product not being created in the system.
  Incorrect Status: The service product may exist but is not active or is in a status that prevents it from being used.
  Authorization Issues: The user may not have the necessary authorizations to view or use the service product.
  Data Synchronization Issues: If the system is integrated with other systems (like ERP), there may be synchronization issues leading to the service product not being available in CRM.
  
  Solution:
  
  Verify Service Product ID: Check the service product ID you are using for any typographical errors. Ensure that it is the correct ID.
  Check Product Existence: Use transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to search for the service product in the system. Ensure that it exists and is active.
  Review Product Status: If the product exists, check its status to ensure it is active and can be used in transactions.
  Authorization Check: Ensure that the user has the necessary authorizations to access the service product. This can be checked with the help of your SAP security team.
  Data Synchronization: If your CRM system is integrated with other systems, check for any data synchronization issues. Ensure that the service product data is correctly replicated in the CRM system.
  Consult Documentation: Refer to SAP documentation or help files for additional context on the error and potential fixes.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and CRMD_ORDERADM_I for managing service orders and products.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting SAP Community forums for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution.