How To Fix CRM_SRQM_CHKLST_APP104 - Checklist steps not loaded; enter missing text types

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SRQM_CHKLST_APP - Message Class for SRQM Checklist Application

• Message number: 104

• Message text: Checklist steps not loaded; enter missing text types

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SRQM_CHKLST_APP104 - Checklist steps not loaded; enter missing text types ?

  The SAP error message CRM_SRQM_CHKLST_APP104 indicates that the checklist steps in the Service Request Management (SRM) module are not loaded due to missing text types. This error typically arises when the system is unable to find the necessary text types that are required for the checklist steps in the CRM application.
  Cause:
  
  Missing Text Types: The most common cause of this error is that the required text types for the checklist steps have not been defined or are missing in the system.
  Configuration Issues: There may be configuration issues in the CRM system that prevent the checklist from loading properly.
  Data Inconsistencies: Inconsistencies in the data or incomplete setup of the checklist can also lead to this error.
  
  Solution:
  To resolve the error, you can follow these steps:
  
  
  Check Text Types:
  
  Go to the transaction code SPRO (SAP Project Reference Object).
  Navigate to Customer Relationship Management > Service Request Management > Basic Settings > Define Text Types.
  Ensure that all necessary text types for the checklist are defined and active.
  
  
  
  Maintain Checklist Configuration:
  
  In the same SPRO path, check the configuration for the checklist.
  Ensure that all checklist steps are properly configured and that the required text types are assigned to each step.
  
  
  
  Review Checklist Steps:
  
  Check the specific checklist that is causing the error. Make sure that all steps have the required text types assigned.
  If any steps are missing text types, you may need to add them manually.
  
  
  
  Transport Requests:
  
  If the issue is occurring in a development or quality system, ensure that all relevant transport requests have been moved to the production system.
  
  
  
  Testing:
  
  After making the necessary changes, test the checklist functionality to ensure that the error no longer occurs.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to checklist configuration in CRM for any additional guidance or troubleshooting steps.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  System Logs: Review system logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the issue.
  
  By following these steps, you should be able to resolve the CRM_SRQM_CHKLST_APP104 error and ensure that your checklist steps load correctly in the SAP CRM system.