How To Fix CRM_SRQM_CHKLST_APP102 - Checklist steps not loaded; identical text types not allowed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SRQM_CHKLST_APP - Message Class for SRQM Checklist Application

• Message number: 102

• Message text: Checklist steps not loaded; identical text types not allowed

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SRQM_CHKLST_APP102 - Checklist steps not loaded; identical text types not allowed ?

  The SAP error message CRM_SRQM_CHKLST_APP102 indicates that there is an issue with loading checklist steps in the SAP CRM system. The specific message "Checklist steps not loaded; identical text types not allowed" suggests that there are duplicate text types in the checklist configuration, which is preventing the system from processing the checklist correctly.
  Cause:
  
  Duplicate Text Types: The most common cause of this error is that the checklist configuration contains multiple entries with the same text type. In SAP CRM, each checklist step can have associated text types, and these must be unique within the context of the checklist.
  Configuration Issues: There may be issues in the configuration of the checklist or the associated text types that lead to this error.
  Data Integrity Issues: If the data in the system has been manually altered or imported incorrectly, it could lead to inconsistencies that trigger this error.
  
  Solution:
  
  
  Check Checklist Configuration:
  
  Go to the checklist configuration in the SAP CRM system.
  Review the checklist steps and their associated text types.
  Ensure that there are no duplicate text types for the same checklist step.
  
  
  
  Modify or Remove Duplicates:
  
  If you find duplicate text types, modify them to ensure that each text type is unique.
  If necessary, remove any duplicate entries that are not needed.
  
  
  
  Test the Checklist:
  
  After making changes, test the checklist to ensure that it loads correctly without errors.
  If the error persists, further investigation into the checklist configuration may be required.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for additional guidance on checklist configuration and troubleshooting.
  
  
  
  Contact SAP Support:
  
  If you are unable to resolve the issue, consider reaching out to SAP support for assistance. They may provide insights specific to your system configuration.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with transaction codes related to checklist management in SAP CRM, such as CRMD_ORDER for managing service requests and checklists.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify and resolve the issue causing the CRM_SRQM_CHKLST_APP102 error in your SAP system.