How To Fix CRM_SRQM_CHKLST_APP101 - Customizing of item cat. or item cat. usage required for all steps

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SRQM_CHKLST_APP - Message Class for SRQM Checklist Application

• Message number: 101

• Message text: Customizing of item cat. or item cat. usage required for all steps

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SRQM_CHKLST_APP101 - Customizing of item cat. or item cat. usage required for all steps ?

  The SAP error message CRM_SRQM_CHKLST_APP101 indicates that there is a requirement for customizing related to item categories or item category usage in the context of Service Request Management (SRM) or Customer Relationship Management (CRM). This error typically arises when the system is unable to find the necessary configuration for the item categories that are being used in a particular process.
  Cause:
  
  Missing Customization: The item category or item category usage has not been defined or customized in the system.
  Incorrect Configuration: The existing configuration may not be aligned with the requirements of the specific process or transaction you are trying to execute.
  Inconsistent Data: There may be inconsistencies in the data related to item categories, such as missing entries in the customizing tables.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check Item Category Configuration:
  
  Go to the SAP Customizing Implementation Guide (IMG) and navigate to the relevant section for item category configuration.
  Ensure that the item categories you are using are properly defined and customized.
  
  
  
  Define Item Categories:
  
  If the item category is missing, you may need to create a new item category. This can be done in the IMG under:
  
  CRM ? Basic Functions ? Item Management ? Define Item Categories.
  
  
  Make sure to assign the appropriate settings and attributes to the new item category.
  
  
  
  Check Item Category Usage:
  
  Ensure that the item category usage is correctly assigned to the relevant processes. This can be checked in the same IMG section.
  Verify that the item category is linked to the correct business transactions.
  
  
  
  Review Related Customizing Settings:
  
  Check other related customizing settings that might affect item categories, such as status profiles, item type definitions, and transaction types.
  
  
  
  Test the Configuration:
  
  After making the necessary changes, test the process again to see if the error persists.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to CRM and item category configuration for additional guidance.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO (to access the IMG) or CRMD_ORDER (to manage service requests) to navigate through the configuration.
  SAP Notes: Check for any relevant SAP Notes that might address known issues or provide additional guidance on item category configuration.
  Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with an SAP expert who specializes in CRM configurations.
  
  By following these steps, you should be able to identify and resolve the cause of the CRM_SRQM_CHKLST_APP101 error message.