How To Fix CRM_SMF_SERVICES026 - Invalid operator for multivalue attribute: rule &, policy &

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SMF_SERVICES - Service Manager Framework Messages

• Message number: 026

• Message text: Invalid operator for multivalue attribute: rule &, policy &

What causes this issue?

The operator specified in the condition is not compatible with the
attribute specified. Multivalue attributes are compatible only with the
operators <LS>Contains element</> and <LS>Does not contain element</>.

System Response

The condition returns FALSE.

How to fix this error?

Make sure that the attribute is configured correctly. You can check this
in Customizing for <LS>Customer Relationship Management</> ->
<LS>Interaction Center WebClient</> -> <LS>Additional Functions</> ->
<LS>Intent-Driven Interactions</> -> <LS>Define Repository</>.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SMF_SERVICES026 - Invalid operator for multivalue attribute: rule &, policy & ?

  The SAP error message CRM_SMF_SERVICES026 Invalid operator for multivalue attribute: rule &, policy & typically occurs in the context of SAP CRM (Customer Relationship Management) when dealing with multivalue attributes in service management or similar areas. This error indicates that there is an issue with the operator being used in a rule or policy that is applied to a multivalue attribute.
  Cause:
  
  Invalid Operator: The error suggests that the operator used in the rule or policy is not valid for the multivalue attribute. For example, operators like =, <>, >, <, etc., may not be applicable for attributes that can hold multiple values.
  Configuration Issues: There may be a misconfiguration in the way the rules or policies are set up in the system.
  Data Type Mismatch: The attribute may be expecting a different type of data than what is being provided in the rule or policy.
  
  Solution:
  
  Review the Rule/Policy: Check the rule or policy that is causing the error. Ensure that the operator being used is appropriate for the multivalue attribute. For multivalue attributes, you may need to use operators that are designed to handle collections, such as IN or CONTAINS.
  Modify the Operator: If you find that the operator is indeed invalid, modify it to a valid one that can handle multivalue attributes.
  Consult Documentation: Refer to SAP documentation or help resources for the specific multivalue attribute you are working with to understand the valid operators and configurations.
  Test Changes: After making changes, test the rule or policy to ensure that the error is resolved and that the desired functionality is achieved.
  Seek Support: If you are unable to resolve the issue, consider reaching out to SAP support or consulting with a technical expert who has experience with SAP CRM configurations.
  
  Related Information:
  
  Multivalue Attributes: In SAP CRM, multivalue attributes are used to store multiple values for a single attribute. Understanding how these attributes work and the operators that can be used with them is crucial for effective configuration.
  SAP Notes and Knowledge Base: Check SAP Notes for any known issues or patches related to this error message. The SAP Knowledge Base may also have articles that provide additional context or solutions.
  Community Forums: Engaging with SAP community forums can provide insights from other users who may have encountered similar issues.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.