How To Fix CRM_SMF_SERVICES026 - Invalid operator for multivalue attribute: rule &, policy &

CRM_SMF_SERVICES026 - Overview

• Message type: E = Error

• Message class: CRM_SMF_SERVICES - Service Manager Framework Messages

• Message number: 026

• Message text: Invalid operator for multivalue attribute: rule &, policy &

What causes this issue?

The operator specified in the condition is not compatible with the
attribute specified. Multivalue attributes are compatible only with the
operators <LS>Contains element</> and <LS>Does not contain element</>.

System Response

The condition returns FALSE.

How to fix this error?

Make sure that the attribute is configured correctly. You can check this
in Customizing for <LS>Customer Relationship Management</> ->
<LS>Interaction Center WebClient</> -> <LS>Additional Functions</> ->
<LS>Intent-Driven Interactions</> -> <LS>Define Repository</>.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SMF_SERVICES026 - Invalid operator for multivalue attribute: rule &, policy & ?

  The SAP error message CRM_SMF_SERVICES026 Invalid operator for multivalue attribute: rule &, policy & typically occurs in the context of SAP CRM (Customer Relationship Management) when dealing with multivalue attributes in service management or similar areas. This error indicates that there is an issue with the operator being used in a rule or policy that is applied to a multivalue attribute.
  
  Cause:
  
  Invalid Operator: The error suggests that the operator used in the rule or policy is not valid for the multivalue attribute. For example, operators like =, <>, >, <, etc., may not be applicable for attributes that can hold multiple values.
  
  Configuration Issues: There may be a misconfiguration in the way the rules or policies are set up in the system.
  Data Type Mismatch: The attribute may be expecting a different type of data than what is being provided in the rule or policy.
  
  
  Solution:
  
  Review the Rule/Policy: Check the rule or policy that