How To Fix CRM_SMF_SERVICES027 - Rule & was evaluated to TRUE

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SMF_SERVICES - Service Manager Framework Messages

• Message number: 027

• Message text: Rule & was evaluated to TRUE

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SMF_SERVICES027 - Rule & was evaluated to TRUE ?

  The SAP error message CRM_SMF_SERVICES027 typically indicates that a specific rule in the Service Management Framework (SMF) was evaluated to TRUE, which means that the conditions defined in the rule were met, but the system encountered an issue when trying to process it. This error can arise in various contexts, such as during service order processing, service confirmation, or other service-related transactions.
  Cause:
  
  Rule Configuration: The rule that was evaluated may have been configured incorrectly or may not align with the current business logic or data.
  Data Issues: There may be inconsistencies or missing data in the transaction that triggered the rule evaluation.
  Custom Logic: If there are custom enhancements or modifications in the system, they might interfere with the standard processing of the rules.
  Authorization Issues: The user may not have the necessary authorizations to execute the actions defined by the rule.
  
  Solution:
  
  Review Rule Configuration: Check the configuration of the rule in the Service Management Framework. Ensure that it is set up correctly and that the conditions are appropriate for the current business scenario.
  Data Validation: Validate the data associated with the transaction that triggered the error. Ensure that all required fields are filled out and that the data is consistent.
  Debugging: If you have access to the development environment, consider debugging the rule evaluation process to identify where the issue occurs.
  Check Custom Code: If there are any custom enhancements or modifications, review them to ensure they are not causing conflicts with the standard processing.
  Authorization Check: Verify that the user has the necessary authorizations to perform the action that triggered the rule evaluation.
  Consult Documentation: Refer to SAP documentation or notes related to the specific error message for additional insights or known issues.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to the CRM_SMF_SERVICES027 error.
  Transaction Codes: Use transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to analyze service orders and their related data.
  Community Forums: Engage with SAP community forums or support channels for additional insights from other users who may have encountered similar issues.
  
  If the problem persists after following these steps, it may be beneficial to reach out to SAP support for further assistance.