How To Fix CRM_SMF_SERVICES028 - Rule & was evaluated to FALSE

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SMF_SERVICES - Service Manager Framework Messages

• Message number: 028

• Message text: Rule & was evaluated to FALSE

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SMF_SERVICES028 - Rule & was evaluated to FALSE ?

  The SAP error message "CRM_SMF_SERVICES028 Rule & was evaluated to FALSE" typically occurs in the context of SAP CRM (Customer Relationship Management) when a certain rule or condition defined in the system is not met. This can happen in various scenarios, such as during the execution of a business process, workflow, or when trying to access certain functionalities.
  Cause:
  
  Rule Definition: The rule that is being evaluated may not be correctly defined or may not meet the necessary conditions for it to return TRUE.
  Data Issues: The data being processed may not satisfy the conditions set in the rule. This could be due to missing or incorrect data in the relevant fields.
  Configuration Issues: There may be configuration issues in the CRM system that prevent the rule from being evaluated correctly.
  Authorization Issues: The user may not have the necessary authorizations to execute the rule or access the data required for the evaluation.
  
  Solution:
  
  Check Rule Definition: Review the rule definition in the SAP system to ensure that it is correctly configured. This can be done in the customizing settings of the CRM module.
  Validate Data: Ensure that the data being processed meets the conditions required by the rule. Check for any missing or incorrect entries in the relevant fields.
  Review Configuration: Look into the configuration settings related to the specific business process or functionality where the error occurs. Make sure everything is set up correctly.
  Authorization Check: Verify that the user has the necessary authorizations to execute the rule. This may involve checking user roles and permissions in the SAP system.
  Debugging: If the issue persists, consider using the debugging tools in SAP to trace the execution of the rule and identify where it fails.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Documentation: Refer to the official SAP documentation for CRM to understand the context of the rule and its expected behavior.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  If the problem continues after following these steps, it may be beneficial to consult with an SAP expert or reach out to SAP support for further assistance.