How To Fix CRM_SMF_SERVICES024 - Invalid condition in rule &, policy &; attribute does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SMF_SERVICES - Service Manager Framework Messages

• Message number: 024

• Message text: Invalid condition in rule &, policy &; attribute does not exist

What causes this issue?

The condition in the rule contains an invalid attribute or no attribute.
If the condition contains an attribute, it is possible that your policy
is not synchronized with the attribute repository.

System Response

The condition returns FALSE.

How to fix this error?

Regenerate your policy. In the SAP menu, choose <LS>Interaction Center
</> -> <LS>E-Mail Response Management System</> -> <LS>Utilities</> ->
<LS>Regenerate Rules</>. If this does not solve the problem, go to the
rule, delete it, and re-create it.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SMF_SERVICES024 - Invalid condition in rule &, policy &; attribute does not exist ?

  The SAP error message CRM_SMF_SERVICES024 indicates that there is an invalid condition in a rule or policy, specifically that an attribute referenced in the rule does not exist. This error typically occurs in the context of SAP CRM (Customer Relationship Management) when working with service management or similar functionalities.
  Cause:
  
  Missing Attribute: The attribute referenced in the rule or policy is not defined in the system. This could be due to a typo, or the attribute may not have been created or activated.
  Incorrect Rule Configuration: The rule or policy may be incorrectly configured, leading to references to non-existent attributes.
  Transport Issues: If the rule or policy was transported from another system, there may have been issues during the transport process that led to missing attributes.
  Version Mismatch: If there are different versions of the configuration in different environments (e.g., development, testing, production), it may lead to discrepancies.
  
  Solution:
  
  Check Attribute Definition: Verify that the attribute referenced in the rule or policy exists in the system. You can do this by navigating to the relevant configuration area in SAP CRM.
  Correct the Rule/Policy: If the attribute does not exist, either create it or modify the rule/policy to reference an existing attribute.
  Review Transport Logs: If the issue arose after a transport, check the transport logs for any errors or warnings that might indicate why the attribute is missing.
  Consistency Check: Perform a consistency check on the rules and policies to ensure that all references are valid and that there are no broken links.
  Consult Documentation: Review the SAP documentation or help resources for guidance on the specific rules and policies you are working with.
  Testing: After making changes, test the rule or policy to ensure that the error is resolved.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like CRMD_ORDER, CRMD_ORDERADM_H, or CRMD_ORDERADM_I to access and manage service orders and related configurations.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP Notes can provide additional context or solutions.
  Community Forums: Consider searching or posting in SAP community forums or SAP support channels for additional insights from other users who may have encountered the same issue.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.