How To Fix CRM_SMF_SERVICES024 - Invalid condition in rule &, policy &; attribute does not exist

CRM_SMF_SERVICES024 - Overview

• Message type: E = Error

• Message class: CRM_SMF_SERVICES - Service Manager Framework Messages

• Message number: 024

• Message text: Invalid condition in rule &, policy &; attribute does not exist

What causes this issue?

The condition in the rule contains an invalid attribute or no attribute.
If the condition contains an attribute, it is possible that your policy
is not synchronized with the attribute repository.

System Response

The condition returns FALSE.

How to fix this error?

Regenerate your policy. In the SAP menu, choose <LS>Interaction Center
</> -> <LS>E-Mail Response Management System</> -> <LS>Utilities</> ->
<LS>Regenerate Rules</>. If this does not solve the problem, go to the
rule, delete it, and re-create it.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SMF_SERVICES024 - Invalid condition in rule &, policy &; attribute does not exist ?

  The SAP error message CRM_SMF_SERVICES024 indicates that there is an invalid condition in a rule or policy, specifically that an attribute referenced in the rule does not exist. This error typically occurs in the context of SAP CRM (Customer Relationship Management) when working with service management or similar functionalities.
  
  Cause:
  
  Missing Attribute: The attribute referenced in the rule or policy is not defined in the system. This could be due to a typo, or the attribute may not have been created or activated.
  Incorrect Rule Configuration: The rule or policy may be incorrectly configured, leading to references to non-existent attributes.
  Transport Issues: If the rule or policy was transported from another system, there may have been issues during the transport process that led to missing attributes.
  Version Mismatch: If there are different versions of the configuration in different environments (e.g., development, testing, production), it may lead to discrepancies.
  
  
  Solution:
  
  Check Attribute Definition: Verify that the attribute referenced