How To Fix CRM_SERVICE_OS112 - System could not find an object for serial number &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SERVICE_OS - CRM Service: Subject Reference Object

• Message number: 112

• Message text: System could not find an object for serial number &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SERVICE_OS112 - System could not find an object for serial number &1 ?

  The SAP error message CRM_SERVICE_OS112, which states "System could not find an object for serial number &1," typically occurs in the context of SAP Customer Relationship Management (CRM) when the system is unable to locate an object (such as a product, equipment, or service) associated with a specific serial number.
  Cause:
  
  Non-Existent Serial Number: The serial number entered does not exist in the system. This could be due to a typo or because the serial number has not been created or registered in the system.
  Incorrect Object Type: The serial number may be associated with a different object type than what the system is expecting (e.g., trying to find a piece of equipment when the serial number is linked to a material).
  Data Synchronization Issues: If the system is integrated with other systems (like ERP), there may be synchronization issues where the serial number exists in one system but not in the other.
  Authorization Issues: The user may not have the necessary permissions to view the object associated with the serial number.
  Configuration Issues: There may be configuration issues in the CRM system that prevent it from correctly identifying the object associated with the serial number.
  
  Solution:
  
  Verify Serial Number: Check the serial number for accuracy. Ensure that it is entered correctly and exists in the system.
  Check Object Type: Confirm that the serial number is associated with the correct object type. You can do this by checking the relevant master data in the system.
  Data Consistency Check: If the system is integrated with other systems, ensure that data synchronization is functioning correctly. You may need to run data consistency checks or re-synchronize data.
  Authorization Check: Ensure that the user has the necessary authorizations to access the object associated with the serial number. This may involve checking user roles and permissions.
  Consult Configuration: If the issue persists, consult with your SAP Basis or technical team to check for any configuration issues that may be affecting the system's ability to find the object.
  Use Transaction Codes: Utilize relevant transaction codes (like IQ01 for creating equipment, or IQ02 for changing it) to check if the serial number is correctly linked to an object.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions to common problems.
  Documentation: Review the SAP documentation for CRM and the specific modules you are using to understand how serial numbers are managed and linked to objects.
  Support: If the issue cannot be resolved internally, consider reaching out to SAP support for assistance, providing them with the error message and any relevant details about the context in which it occurred.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution.