How To Fix CRM_SERVICE_OS111 - Qty of serial numbers does not match qty of serialized product in item

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SERVICE_OS - CRM Service: Subject Reference Object

• Message number: 111

• Message text: Qty of serial numbers does not match qty of serialized product in item

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SERVICE_OS111 - Qty of serial numbers does not match qty of serialized product in item ?

  The SAP error message "CRM_SERVICE_OS111 Qty of serial numbers does not match qty of serialized product in item" typically occurs in the context of service management or sales order processing when there is a mismatch between the quantity of serialized products and the quantity of serial numbers provided.
  Cause:
  This error arises when:
  
  The quantity of serialized products in the item does not match the number of serial numbers entered. For example, if you have ordered 5 units of a serialized product but only entered 4 serial numbers, this error will be triggered.
  There may be a configuration issue in the system regarding how serial numbers are managed.
  The serial numbers may not be correctly assigned or may be missing in the system.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Verify Quantities: Check the quantity of the serialized product in the item and ensure that the number of serial numbers entered matches this quantity. If you have 5 units, you need to enter 5 serial numbers.
  
  
  Check Serial Number Assignment: Ensure that all serial numbers are correctly assigned to the respective products. If any serial numbers are missing or incorrectly assigned, correct this in the system.
  
  
  Review Configuration: If the issue persists, review the configuration settings related to serial number management in your SAP system. Ensure that the settings align with your business processes.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on handling serialized products and troubleshooting related errors.
  
  
  Test in a Sandbox Environment: If possible, replicate the issue in a test or sandbox environment to better understand the cause and test potential solutions without affecting live data.
  
  
  Contact SAP Support: If you are unable to resolve the issue, consider reaching out to SAP support for assistance. They can provide more detailed insights based on your specific system configuration and version.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  Training: Consider training sessions on SAP service management and serial number handling to better understand the processes involved.
  
  By following these steps, you should be able to identify and resolve the cause of the error message effectively.