How To Fix CRM_SERVICE_OS114 - Serial number &1 is invalid

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SERVICE_OS - CRM Service: Subject Reference Object

• Message number: 114

• Message text: Serial number &1 is invalid

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SERVICE_OS114 - Serial number &1 is invalid ?

  The SAP error message "CRM_SERVICE_OS114 Serial number &1 is invalid" typically occurs in the context of SAP Customer Relationship Management (CRM) when dealing with service orders or service management processes. This error indicates that the serial number provided (represented by &1) is not recognized as valid in the system.
  Causes:
  
  Incorrect Serial Number: The serial number entered may be incorrect or mistyped.
  Serial Number Not Registered: The serial number may not be registered in the system or may not exist in the relevant database.
  Status Issues: The serial number may be in a status that does not allow it to be used (e.g., it may be marked as inactive or obsolete).
  Configuration Issues: There may be configuration issues in the system related to serial number management.
  Authorization Issues: The user may not have the necessary permissions to access or validate the serial number.
  
  Solutions:
  
  Verify Serial Number: Double-check the serial number for any typographical errors. Ensure that it is entered correctly.
  Check Registration: Confirm that the serial number is registered in the system. You can do this by checking the relevant master data or using transaction codes like IQ03 (Display Equipment) or IQ02 (Change Equipment).
  Review Status: Check the status of the serial number to ensure it is active and available for use. If it is inactive, you may need to reactivate it or use a different serial number.
  Consult Configuration: Review the configuration settings related to serial number management in the system. Ensure that the settings align with your business processes.
  User Authorization: Ensure that the user has the necessary authorizations to access and use the serial number. If not, contact your system administrator to adjust the permissions.
  Consult Documentation: Refer to SAP documentation or help resources for additional guidance on handling serial numbers in CRM.
  
  Related Information:
  
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  IQ01: Create Equipment
  IQ02: Change Equipment
  IQ03: Display Equipment
  CRM Order Management: Transaction codes related to service orders.
  
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to serial number management in your version of SAP CRM.
  
  
  Support: If the issue persists after trying the above solutions, consider reaching out to SAP support or your internal IT support team for further assistance.
  
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.