How To Fix CRM_SERVICE_OS116 - Serial number was not entered in item

CRM_SERVICE_OS116 - Overview

• Message type: E = Error

• Message class: CRM_SERVICE_OS - CRM Service: Subject Reference Object

• Message number: 116

• Message text: Serial number was not entered in item

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SERVICE_OS116 - Serial number was not entered in item ?

  The SAP error message "CRM_SERVICE_OS116: Serial number was not entered in item" typically occurs in the context of service order processing within the SAP Customer Relationship Management (CRM) module. This error indicates that a serial number is required for a specific item in the service order, but it has not been provided.
  
  Cause:
  
  Missing Serial Number: The item in the service order is configured to require a serial number, but none has been entered.
  Configuration Settings: The item type or material master settings may require serial numbers for tracking purposes.
  Service Order Type: The service order type may be set up to mandate serial number entry for certain items.
  
  
  Solution:
  
  
  Enter Serial Number: 
  
  Go to the service order in question and ensure that you enter a valid serial number for the item that is causing the error.
  You can usually find the serial number field in the item details of the service order.
  
  
  
  Check Item Configuration:
  
  Review the configuration