How To Fix CRM_SERVICE_OS116 - Serial number was not entered in item

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SERVICE_OS - CRM Service: Subject Reference Object

• Message number: 116

• Message text: Serial number was not entered in item

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SERVICE_OS116 - Serial number was not entered in item ?

  The SAP error message "CRM_SERVICE_OS116: Serial number was not entered in item" typically occurs in the context of service order processing within the SAP Customer Relationship Management (CRM) module. This error indicates that a serial number is required for a specific item in the service order, but it has not been provided.
  Cause:
  
  Missing Serial Number: The item in the service order is configured to require a serial number, but none has been entered.
  Configuration Settings: The item type or material master settings may require serial numbers for tracking purposes.
  Service Order Type: The service order type may be set up to mandate serial number entry for certain items.
  
  Solution:
  
  
  Enter Serial Number: 
  
  Go to the service order in question and ensure that you enter a valid serial number for the item that is causing the error.
  You can usually find the serial number field in the item details of the service order.
  
  
  
  Check Item Configuration:
  
  Review the configuration of the item in the material master to see if it is set to require a serial number.
  If the item should not require a serial number, you may need to adjust the settings in the material master or the service order type.
  
  
  
  Review Service Order Type Settings:
  
  Check the configuration of the service order type to see if it mandates serial number entry for certain items.
  If necessary, modify the order type settings to change the requirement for serial numbers.
  
  
  
  Consult Documentation: 
  
  Refer to SAP documentation or your organization's internal guidelines for handling service orders and serial numbers.
  
  
  
  User Training: 
  
  Ensure that users are trained on the importance of entering serial numbers when required and how to do so correctly.
  
  
  
  Related Information:
  
  Serial Number Management: Understand how serial number management works in SAP, including how to configure materials to require serial numbers.
  Service Order Processing: Familiarize yourself with the service order processing workflow in SAP CRM, including the role of serial numbers in tracking service items.
  SAP Notes: Check for any relevant SAP Notes that may address this error or provide additional guidance on handling serial numbers in service orders.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a technical consultant for further assistance.