How To Fix CRM_SERVICE_OS118 - Serial number &1 is invalid

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SERVICE_OS - CRM Service: Subject Reference Object

• Message number: 118

• Message text: Serial number &1 is invalid

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SERVICE_OS118 - Serial number &1 is invalid ?

  The SAP error message "CRM_SERVICE_OS118 Serial number &1 is invalid" typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an issue with the serial number being processed. Here’s a breakdown of the potential causes, solutions, and related information for this error:
  Causes:
  
  Invalid Serial Number: The serial number entered may not exist in the system or may have been incorrectly entered.
  Inactive Serial Number: The serial number might be valid but is currently inactive or not assigned to any product.
  Incorrect Configuration: There may be configuration issues in the system related to serial number management.
  Data Consistency Issues: There could be inconsistencies in the database, such as missing entries in the relevant tables.
  Authorization Issues: The user may not have the necessary permissions to access or validate the serial number.
  
  Solutions:
  
  Verify Serial Number: Check the serial number for accuracy. Ensure that it is entered correctly without any typographical errors.
  Check Serial Number Status: Use transaction codes like IQ03 (Display Serial Number) to verify if the serial number exists and is active in the system.
  Review Configuration: Ensure that the configuration for serial number management is correctly set up in the system. This may involve checking the relevant customizing settings in SPRO.
  Data Consistency Check: Run consistency checks on the database to ensure that all necessary entries are present and correct. This may involve using transaction codes like SE11 to check table entries.
  User Authorizations: Ensure that the user has the necessary authorizations to access and manage serial numbers. This may involve checking roles and permissions in the user profile.
  Consult Documentation: Refer to SAP documentation or notes related to serial number management for any specific guidelines or troubleshooting steps.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with transaction codes related to serial number management, such as IQ01 (Create Serial Number), IQ02 (Change Serial Number), and IQ03 (Display Serial Number).
  Support: If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a suitable solution.