How To Fix CRM_SERVICE_OS119 - System could not find an object for serial number &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SERVICE_OS - CRM Service: Subject Reference Object

• Message number: 119

• Message text: System could not find an object for serial number &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SERVICE_OS119 - System could not find an object for serial number &1 ?

  The SAP error message CRM_SERVICE_OS119 indicates that the system could not find an object associated with the specified serial number. This error typically occurs in the context of service management or when dealing with equipment and serial numbers in the SAP Customer Relationship Management (CRM) module.
  Cause:
  
  Non-Existent Serial Number: The serial number entered does not exist in the system. This could be due to a typo or because the serial number has not been created or registered in the system.
  Incorrect Object Type: The serial number may be associated with a different object type than what is being queried or processed.
  Data Synchronization Issues: If the system is integrated with other systems (like ERP), there may be synchronization issues where the serial number exists in one system but not in the other.
  Authorization Issues: The user may not have the necessary permissions to view or access the object associated with the serial number.
  
  Solution:
  
  Verify Serial Number: Check the serial number for accuracy. Ensure that it is entered correctly without any typographical errors.
  Check Object Existence: Use transaction codes like IE03 (Display Equipment) or IQ03 (Display Serial Number) to verify if the serial number exists in the system.
  Review Object Type: Ensure that the serial number is being used in the correct context and is associated with the right object type (e.g., equipment, material).
  Data Synchronization: If the system is integrated with other systems, ensure that data synchronization processes are functioning correctly. You may need to check with your IT or integration team.
  Authorization Check: Ensure that the user has the necessary authorizations to access the object associated with the serial number. This may involve checking user roles and permissions.
  Consult Documentation: Refer to SAP documentation or help resources for additional context on the error and potential fixes.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as IE03, IQ03, IW33 (Display Order), and CRM_ORDER for service orders.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Support: If the issue persists, consider reaching out to your SAP support team or consulting with SAP support for further assistance.
  
  By following these steps, you should be able to diagnose and resolve the CRM_SERVICE_OS119 error effectively.