How To Fix CRM_SERVICE_OS120 - Qty of serial numbers does not match qty of serialized product in item

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SERVICE_OS - CRM Service: Subject Reference Object

• Message number: 120

• Message text: Qty of serial numbers does not match qty of serialized product in item

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SERVICE_OS120 - Qty of serial numbers does not match qty of serialized product in item ?

  The SAP error message CRM_SERVICE_OS120, which states "Qty of serial numbers does not match qty of serialized product in item," typically occurs in the context of service order processing or when handling serialized products in SAP CRM (Customer Relationship Management). This error indicates a mismatch between the quantity of serialized items that have been entered and the quantity of the serialized product that is expected in the order.
  Cause:
  
  
  Mismatch in Quantity: The most common cause is that the number of serial numbers entered does not match the quantity of the serialized product specified in the service order or item. For example, if you have a service order for 5 units of a serialized product, but you only enter 4 serial numbers, this error will occur.
  
  
  Incorrect Serial Number Entry: There may be an error in the serial number entry process, such as entering duplicate serial numbers or entering serial numbers that do not correspond to the product in question.
  
  
  Configuration Issues: There could be issues with the configuration of the serialized product in the system, such as incorrect settings in the material master or service order type.
  
  
  Solution:
  
  
  Verify Quantity: Check the quantity of the serialized product in the service order. Ensure that the number of serial numbers you are entering matches this quantity.
  
  
  Correct Serial Number Entry: Make sure that you are entering the correct serial numbers. Each serial number should be unique and correspond to the serialized product being processed.
  
  
  Review Configuration: If the issue persists, review the configuration settings for the serialized product in the material master and ensure that they are set up correctly. This includes checking the serial number profile and ensuring that it is properly assigned to the product.
  
  
  Use the Correct Transaction: Ensure that you are using the correct transaction for entering serial numbers. Sometimes, using the wrong transaction can lead to errors.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for additional guidance on handling serialized products and service orders.
  
  
  Check for Updates: Ensure that your SAP system is up to date with the latest patches and updates, as sometimes bugs can cause unexpected behavior.
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  User Manuals: Refer to user manuals or training materials specific to your organization’s SAP implementation for guidance on handling serialized products.
  Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  By following these steps, you should be able to identify and resolve the cause of the CRM_SERVICE_OS120 error in SAP.