How To Fix CRM_SERVICE_OS110 - Serial number &1 is used more than once in transaction

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SERVICE_OS - CRM Service: Subject Reference Object

• Message number: 110

• Message text: Serial number &1 is used more than once in transaction

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SERVICE_OS110 - Serial number &1 is used more than once in transaction ?

  The SAP error message CRM_SERVICE_OS110 indicates that a serial number is being used more than once in a transaction, which is not allowed in the system. This error typically occurs in the context of service management or when handling equipment and serialized items in SAP CRM (Customer Relationship Management).
  Cause:
  
  Duplicate Serial Number Entry: The most common cause of this error is that the same serial number has been entered multiple times in the same transaction or document.
  Incorrect Data Entry: Users may inadvertently enter the same serial number for different items or services.
  System Configuration: The system may be configured to enforce unique serial number usage, leading to this error when duplicates are detected.
  
  Solution:
  
  Check Serial Number Entries: Review the transaction or document where the error occurred. Ensure that each serial number is unique and not repeated.
  Correct Duplicate Entries: If duplicates are found, remove or correct the duplicate entries to ensure that each serial number is only used once.
  Review Transaction Logic: If the error persists, review the logic of the transaction to ensure that it is designed to handle serial numbers correctly.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidelines on handling serial numbers in your version of SAP CRM.
  User Training: Ensure that users are trained on the importance of unique serial number entries and how to avoid duplicates.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that deal with service management and serial number handling, such as CRM_ORDER, CRM_SERVICE, etc.
  System Configuration: Review the configuration settings related to serial number management in your SAP system. This may involve checking the settings in the material master or service master records.
  Support: If the issue cannot be resolved internally, consider reaching out to SAP support for assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.