How To Fix CRM_SERVICE_OS073 - Value of the main object field was reset

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SERVICE_OS - CRM Service: Subject Reference Object

• Message number: 073

• Message text: Value of the main object field was reset

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SERVICE_OS073 - Value of the main object field was reset ?

  The SAP error message CRM_SERVICE_OS073, which states "Value of the main object field was reset," typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an issue with the data being processed in a service order or related object. This error indicates that a value that was expected to be retained in a main object field has been reset or cleared, which can disrupt the workflow or data integrity.
  Causes:
  
  Data Inconsistency: The main object field may have been reset due to inconsistencies in the data model or due to changes made in the underlying data that are not reflected in the current transaction.
  User Actions: A user may have inadvertently changed or cleared the value in the main object field during data entry or processing.
  Custom Code or Enhancements: If there are custom developments or enhancements in the system, they may inadvertently reset the field value due to logic errors.
  System Configuration: Incorrect configuration settings in the CRM system can lead to unexpected behavior, including resetting field values.
  Workflow Issues: If there are workflows associated with the service order, they may be incorrectly configured, leading to the resetting of field values.
  
  Solutions:
  
  Check Data Consistency: Review the data in the main object field and ensure that it is consistent with the expected values. Look for any discrepancies that may have caused the reset.
  Review User Actions: Investigate the actions taken by users prior to the error occurring. This may involve checking logs or user activity to identify any unintended changes.
  Debug Custom Code: If there are custom enhancements or modifications, debug the code to identify any logic that may be causing the field to reset. Ensure that the custom code adheres to best practices and does not interfere with standard functionality.
  Configuration Review: Check the configuration settings in the CRM system related to the service order and main object fields. Ensure that they are set up correctly and align with business requirements.
  Workflow Analysis: If workflows are involved, analyze their configuration to ensure that they are functioning as intended and not causing unintended resets of field values.
  SAP Notes and Support: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be patches or updates available that resolve known issues related to this error message.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for service orders, where you can view and manage service order data.
  SAP Documentation: Refer to SAP Help documentation for CRM to understand the data model and field dependencies better.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  If the issue persists after trying the above solutions, it may be beneficial to engage with SAP support for further assistance.