How To Fix CRM_SERVICE_COSTING005 - Service process &1, item &2, tool is missing attribute: &3

CRM_SERVICE_COSTING005 - Overview

• Message type: E = Error

• Message class: CRM_SERVICE_COSTING - Costing Service Process

• Message number: 005

• Message text: Service process &1, item &2, tool is missing attribute: &3

What causes this issue?

When costing service procedures, items with tools require certain
attributes that are derived either in CRM or in R/3. However, for
service process &v1& and item &v2&, attribute '&v3&' cannot be
determined.

System Response

Incomplete data is transferred to costing, and can lead to an error
there.

How to fix this error?

The cost center and activity type are derived in R/3 from the material
number, plant, and grouping keys 1 and 2 of the tool. Check Customizing,
particularly integration with other SAP components -> Customer
Relationship Management -> Settings for Service Processes.
After troubleshooting, repeat the transfer of the service process to
costing by changing the item affected.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SERVICE_COSTING005 - Service process &1, item &2, tool is missing attribute: &3 ?

  The SAP error message CRM_SERVICE_COSTING005 typically indicates that there is a missing attribute for a tool in a service process. This error can occur in the context of service order processing, where specific attributes or data related to a tool (such as a piece of equipment or a resource) are required for costing or processing the service order.
  
  Cause:
  
  Missing Data: The tool associated with the service process does not have the required attribute defined in the system. This could be due to incomplete master data setup for the tool.
  
  Configuration Issues: The configuration settings for the service process or the tool may not be correctly set up, leading to missing attributes.
  Data Inconsistency: There may be inconsistencies in the data related to the service process or the tool, such as missing links between the tool and its attributes.
  
  
  Solution:
  
  
  Check Tool Master Data: Verify the master data for the tool associated with the service process.