How To Fix CRM_SERVICE_COSTING005 - Service process &1, item &2, tool is missing attribute: &3

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SERVICE_COSTING - Costing Service Process

• Message number: 005

• Message text: Service process &1, item &2, tool is missing attribute: &3

What causes this issue?

When costing service procedures, items with tools require certain
attributes that are derived either in CRM or in R/3. However, for
service process &v1& and item &v2&, attribute '&v3&' cannot be
determined.

System Response

Incomplete data is transferred to costing, and can lead to an error
there.

How to fix this error?

The cost center and activity type are derived in R/3 from the material
number, plant, and grouping keys 1 and 2 of the tool. Check Customizing,
particularly integration with other SAP components -> Customer
Relationship Management -> Settings for Service Processes.
After troubleshooting, repeat the transfer of the service process to
costing by changing the item affected.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SERVICE_COSTING005 - Service process &1, item &2, tool is missing attribute: &3 ?

  The SAP error message CRM_SERVICE_COSTING005 typically indicates that there is a missing attribute for a tool in a service process. This error can occur in the context of service order processing, where specific attributes or data related to a tool (such as a piece of equipment or a resource) are required for costing or processing the service order.
  Cause:
  
  Missing Data: The tool associated with the service process does not have the required attribute defined in the system. This could be due to incomplete master data setup for the tool.
  Configuration Issues: The configuration settings for the service process or the tool may not be correctly set up, leading to missing attributes.
  Data Inconsistency: There may be inconsistencies in the data related to the service process or the tool, such as missing links between the tool and its attributes.
  
  Solution:
  
  
  Check Tool Master Data: Verify the master data for the tool associated with the service process. Ensure that all required attributes are defined and correctly maintained.
  
  Go to the tool master data transaction (e.g., IL01 for creating a tool) and check the attributes.
  
  
  
  Review Service Process Configuration: Check the configuration settings for the service process to ensure that it is set up correctly and that all necessary attributes are defined.
  
  Use transaction SPRO to navigate to the relevant configuration settings for service processes.
  
  
  
  Update Missing Attributes: If any attributes are missing, update the tool master data to include the necessary attributes. This may involve adding new fields or values that are required for costing.
  
  
  Test the Changes: After making the necessary updates, test the service process again to see if the error persists. Create a new service order or process the existing one to verify that the issue is resolved.
  
  
  Consult Documentation: If the issue continues, refer to SAP documentation or notes related to CRM service costing for additional guidance.
  
  
  Contact SAP Support: If you are unable to resolve the issue, consider reaching out to SAP support for assistance. Provide them with the error message details and any relevant information about the service process and tool.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as IL01 (Create Tool), IL02 (Change Tool), and SPRO (Customizing).
  SAP Notes: Search for SAP Notes related to CRM_SERVICE_COSTING005 for any known issues or patches that may address the problem.
  User Forums: Check SAP community forums or user groups for discussions related to this error message, as other users may have encountered and resolved similar issues.
  
  By following these steps, you should be able to identify and resolve the cause of the CRM_SERVICE_COSTING005 error in your SAP system.