How To Fix CRM_SERVICE_COSTING006 - No costs can be determined for tool items

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SERVICE_COSTING - Costing Service Process

• Message number: 006

• Message text: No costs can be determined for tool items

What causes this issue?

The Business Add-In 'CRM_SRV_ACCT_TOOL' is required to determine account
assignments and costs for tool items of service processes. However,
there is no active implementation for this.

System Response

Tool items are skipped

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Activate the default implementation, or your own implementation.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SERVICE_COSTING006 - No costs can be determined for tool items ?

  The SAP error message CRM_SERVICE_COSTING006 indicates that the system is unable to determine costs for tool items in a service order or related document. This can occur for several reasons, and understanding the cause is essential for resolving the issue.
  Causes:
  
  
  Missing Costing Data: The tool items may not have any associated costing data in the system. This can happen if the materials or tools are not properly defined in the material master or if the costing information is not maintained.
  
  
  Incorrect Configuration: The configuration settings for service costing may not be set up correctly. This includes settings in the controlling area, valuation classes, or other related configuration.
  
  
  Inactive Costing Variants: The costing variant used for the service order may be inactive or not properly assigned.
  
  
  Missing Master Data: The relevant master data for the tools (e.g., material master, service master) may be incomplete or missing.
  
  
  Authorization Issues: There may be authorization issues preventing the system from accessing the necessary data to determine costs.
  
  
  Solutions:
  
  
  Check Material Master: Ensure that the tool items have a material master record and that the costing data is maintained. You can do this by navigating to the material master and checking the relevant views (e.g., Accounting view).
  
  
  Review Costing Configuration: Verify the configuration settings for service costing in the SAP system. This includes checking the costing variant and ensuring it is active and correctly assigned.
  
  
  Maintain Costing Information: If the tool items are missing costing information, you may need to maintain this data. This can involve entering standard costs or other relevant costing information in the material master.
  
  
  Check for Missing Master Data: Ensure that all necessary master data for the tools is complete and correctly set up. This includes checking for any missing or incomplete records.
  
  
  Authorization Check: Verify that the user has the necessary authorizations to access the costing data. This may involve checking user roles and permissions.
  
  
  Consult Documentation: Review SAP documentation or notes related to the error message for any specific guidance or patches that may address the issue.
  
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like MM03 (Display Material), CS03 (Display Material BOM), or CO03 (Display Production Order) to check the relevant data.
  SAP Notes: Search for SAP Notes related to CRM_SERVICE_COSTING006 for any known issues or fixes.
  Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.