How To Fix CRM_SERVICE_COSTING004 - Attribute &3 missing: service process &1, item &2 for revenues

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SERVICE_COSTING - Costing Service Process

• Message number: 004

• Message text: Attribute &3 missing: service process &1, item &2 for revenues

What causes this issue?

When calculating service processes, certain attributes that are derived
either in CRM or in R/3 are needed for the items with revenues.
However, the attribute &v3& cannot be determined for for service
process &v1& and item &v2&.

System Response

Incomplete data is passed on to the calculation where it can lead to an
error.

How to fix this error?

The revenue account is determined in CRM. Check the revenue account
determination in CRM.
A revenue account for R/3 is derived from the revenue account of CRM.
Check the derivation of the revenue account in R/3.
The revenue account must exist in R/3 as a cost element that has the
cost element category "revenue". Check the cost element master.
After the error has been removed, repeat the transfer of the service
process to the calculation by changing the item in question.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SERVICE_COSTING004 - Attribute &3 missing: service process &1, item &2 for revenues ?

  The SAP error message CRM_SERVICE_COSTING004 indicates that there is a missing attribute related to a service process in the context of revenue calculation. This error typically arises in the SAP Customer Relationship Management (CRM) module when the system attempts to calculate costs or revenues for a service item, but it cannot find the necessary data.
  Cause:
  The error can be caused by several factors, including:
  
  Missing Configuration: The required attributes for the service process or item may not be configured correctly in the system.
  Incomplete Master Data: The service master data or item data may be incomplete or missing essential fields that are required for revenue calculation.
  Incorrect Service Process: The service process being referenced may not be set up correctly or may not exist in the system.
  Data Inconsistency: There may be inconsistencies in the data that prevent the system from retrieving the necessary attributes.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Service Process Configuration:
  
  Navigate to the configuration settings for the service process in SAP CRM.
  Ensure that all required attributes are defined and correctly configured.
  
  
  
  Review Master Data:
  
  Check the service master data and item data for completeness.
  Ensure that all necessary fields are filled out, especially those related to costing and revenue.
  
  
  
  Validate Service Process:
  
  Verify that the service process referenced in the error message exists and is active.
  If it does not exist, you may need to create it or correct the reference in the transaction.
  
  
  
  Check for Data Consistency:
  
  Run consistency checks in the system to identify any data issues.
  Use transaction codes like SE11 to check the database tables for missing entries.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific details on the attributes required for the service process and item.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and CRMD_ORDERADM_I for managing service orders.
  SAP Notes: Check for any SAP Notes related to this error message for potential patches or updates that may address the issue.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to identify and resolve the underlying cause of the CRM_SERVICE_COSTING004 error message.