How To Fix CRM_SERVICE_COSTING021 - Accrual quantity does not exist / is defined incorrectly in cont. area &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SERVICE_COSTING - Costing Service Process

• Message number: 021

• Message text: Accrual quantity does not exist / is defined incorrectly in cont. area &1

What causes this issue?

For revenue recognition of service contracts with results analysis, the
statistical key figure 'ABGMNG' (accrual quantity) is required. However,
this key figure does not exist in controlling area &1 or does not have
the required unit '%'.

System Response

The accrual quantity cannot be updated. Processing is cancelled.

How to fix this error?

Define the statistical key figure 'ABGMNG' in controlling area &1 as a
total with unit '%'.
If you do not require accrual, remove the accrual key from the internal
order for the service contract by changing the controlling scenario.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SERVICE_COSTING021 - Accrual quantity does not exist / is defined incorrectly in cont. area &1 ?

  The SAP error message CRM_SERVICE_COSTING021 indicates that there is an issue with the accrual quantity in the context of service costing. This error typically arises when the system cannot find a valid accrual quantity for a service order or when the accrual quantity is defined incorrectly in the specified controlling area.
  
  Cause:
  
  Missing Accrual Quantity: The accrual quantity for the service order may not have been entered or calculated correctly.
  Incorrect Configuration: The configuration settings for the controlling area may not be set up properly, leading to discrepancies in how accruals are handled.
  Data Inconsistencies: There may be inconsistencies in the data related to the service order, such as missing or incorrect entries in related tables.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to view or modify the accrual quantities.
  
  
  Solution:
  
  Check Accrual Quantity: Verify that the accrual quantity is correctly entered in the service order. Ensure that all necessary fields are filled