How To Fix CRM_SERVICE_COSTING021 - Accrual quantity does not exist / is defined incorrectly in cont. area &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SERVICE_COSTING - Costing Service Process

• Message number: 021

• Message text: Accrual quantity does not exist / is defined incorrectly in cont. area &1

What causes this issue?

For revenue recognition of service contracts with results analysis, the
statistical key figure 'ABGMNG' (accrual quantity) is required. However,
this key figure does not exist in controlling area &1 or does not have
the required unit '%'.

System Response

The accrual quantity cannot be updated. Processing is cancelled.

How to fix this error?

Define the statistical key figure 'ABGMNG' in controlling area &1 as a
total with unit '%'.
If you do not require accrual, remove the accrual key from the internal
order for the service contract by changing the controlling scenario.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SERVICE_COSTING021 - Accrual quantity does not exist / is defined incorrectly in cont. area &1 ?

  The SAP error message CRM_SERVICE_COSTING021 indicates that there is an issue with the accrual quantity in the context of service costing. This error typically arises when the system cannot find a valid accrual quantity for a service order or when the accrual quantity is defined incorrectly in the specified controlling area.
  Cause:
  
  Missing Accrual Quantity: The accrual quantity for the service order may not have been entered or calculated correctly.
  Incorrect Configuration: The configuration settings for the controlling area may not be set up properly, leading to discrepancies in how accruals are handled.
  Data Inconsistencies: There may be inconsistencies in the data related to the service order, such as missing or incorrect entries in related tables.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to view or modify the accrual quantities.
  
  Solution:
  
  Check Accrual Quantity: Verify that the accrual quantity is correctly entered in the service order. Ensure that all necessary fields are filled out and that the values are valid.
  Review Configuration: Check the configuration settings for the controlling area in the SAP system. Ensure that the settings for service costing and accruals are correctly defined.
  Data Consistency Check: Run consistency checks on the service order and related data. Look for any missing or incorrect entries that could be causing the issue.
  User Authorizations: Ensure that the user has the necessary authorizations to access and modify the accrual quantities. If not, contact your SAP security administrator to grant the required permissions.
  Consult Documentation: Refer to SAP documentation or help notes related to service costing and accruals for additional guidance on resolving this error.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like CRMD_ORDER to access service orders or KOB1 to view cost line items.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Support: If the issue persists after following the above steps, consider reaching out to SAP support or your internal SAP support team for further assistance.
  
  By following these steps, you should be able to identify and resolve the issue related to the CRM_SERVICE_COSTING021 error message.