How To Fix CRM_SERV_CONT003 - New contract selection for item &1 not possible

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SERV_CONT - Services for Service Contracts

• Message number: 003

• Message text: New contract selection for item &1 not possible

What causes this issue?

Due to changes in the service process, such as changes in the reference
object, contract determination for item &v1& must be run once again. It
is no longer possible to select a contract, however, because the
business transaction item already has status <LS>released</> or
<LS>completed</>.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SERV_CONT003 - New contract selection for item &1 not possible ?

  The SAP error message CRM_SERV_CONT003 ("New contract selection for item &1 not possible") typically occurs in the context of contract management within the SAP Customer Relationship Management (CRM) module. This error indicates that the system is unable to select a new contract for a specific item in a service order or contract due to various reasons.
  Causes:
  
  Contract Status: The contract associated with the item may be in a status that does not allow for new selections (e.g., it may be inactive, expired, or blocked).
  Item Configuration: The item may not be configured correctly to allow for a new contract selection. This could be due to missing or incorrect data in the item master or contract master.
  Contract Validity: The new contract being selected may not be valid for the item due to date restrictions or other criteria.
  Contract Type: The type of contract may not be compatible with the item or service being processed.
  Authorization Issues: The user may not have the necessary authorizations to select or change contracts.
  
  Solutions:
  
  Check Contract Status: Verify the status of the contract associated with the item. Ensure that it is active and valid for the intended use.
  Review Item Configuration: Check the configuration of the item in question. Ensure that all necessary data is correctly maintained and that the item is compatible with the contract.
  Validate Contract Dates: Ensure that the new contract being selected is valid for the date range of the item. Check the start and end dates of the contract.
  Contract Type Compatibility: Confirm that the contract type is appropriate for the item. If necessary, consult with your SAP configuration team to ensure that the contract types are set up correctly.
  User Authorizations: Check the user’s authorizations to ensure they have the necessary permissions to perform contract selections. If needed, consult with your SAP security team.
  Consult Documentation: Review SAP documentation or notes related to this error message for any specific guidance or updates.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like CRMD_ORDER to view and manage service orders or contracts.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting the SAP Community for further assistance.
  
  By following these steps, you should be able to identify the root cause of the error and implement a suitable solution.