How To Fix CRM_SERV_CONT002 - Contract check for item &1 returned a warning

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SERV_CONT - Services for Service Contracts

• Message number: 002

• Message text: Contract check for item &1 returned a warning

What causes this issue?

The contract check for item &V1& was performed again due to changes made
in the service process (for example, a change of reference object). It
was thereby determined, that the assignment to contract &V2&, item &V3&
is no longer valid. It is no longer possible to update the assignment
since the transaction item already has the status <LS>Released</> or
<LS>Completed</>.

System Response

The existing contract assignment will be retained.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SERV_CONT002 - Contract check for item &1 returned a warning ?

  The SAP error message CRM_SERV_CONT002 indicates that there is a warning related to a contract check for a specific item in the SAP Customer Relationship Management (CRM) system. This warning typically arises during the processing of service contracts or sales orders when the system checks the validity or conditions of the contract associated with the item.
  Cause:
  The warning can be triggered by several factors, including but not limited to:
  
  Contract Validity: The contract may not be valid for the specific item due to date restrictions (e.g., the contract is expired or not yet active).
  Item Conditions: The item may not meet the conditions specified in the contract (e.g., quantity limits, service levels).
  Contract Type: The type of contract may not be compatible with the item being processed.
  Configuration Issues: There may be configuration settings in the system that are not aligned with the business requirements or contract terms.
  Missing Data: Required data for the contract or item may be missing or incorrectly entered.
  
  Solution:
  To resolve the warning, you can take the following steps:
  
  Check Contract Validity: Verify the validity dates of the contract and ensure that it is active for the item in question.
  Review Item Conditions: Check the conditions associated with the item and ensure they align with the terms of the contract.
  Contract Type Compatibility: Ensure that the contract type is appropriate for the item being processed.
  Configuration Review: Review the configuration settings in the SAP system to ensure they are set up correctly for your business processes.
  Data Verification: Ensure that all required data for both the contract and the item is complete and accurate.
  Consult Documentation: Refer to SAP documentation or help resources for specific details related to the warning message and its implications.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes such as CRM_ORDER or CRM_CONTRACT to access and review the relevant contracts and items.
  SAP Notes: Check for any relevant SAP Notes that may address known issues or provide additional guidance on handling this warning.
  Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  By following these steps, you should be able to identify the cause of the warning and take appropriate action to resolve it.